Staff Quality
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting specific employees for their exceptional service.
Cleanliness
While many reviews noted the gym's cleanliness, some customers expressed concerns about deep cleaning and maintenance of certain areas.
Customer Service Issues
Several reviews mentioned difficulties with membership cancellations and billing practices, indicating a need for improvement in customer service and transparency.
Facilities and Equipment
The gym offers a wide range of equipment and amenities, but some customers reported issues with broken machines and outdated facilities.
Atmosphere
The gym is generally described as welcoming and supportive, with a positive environment for workouts, although some noted overcrowding during peak hours.