Planet Fitness

Reviews

• SS

  Sara

  6 days ago
  1.0
  I feel like Planet Fitness operates in a predatory way. I tried multiple times to cancel my membership, and no one would help me or explain that the cancellation had to be done on the website instead of the app. I paid for over a year without even stepping foot in the gym. Recently, they pulled $191 from the account that holds my son’s Social Security funds. I explained the situation to several employees and asked for a refund, but no one would help. Yet the moment I asked for my money back, they finally canceled my membership—as if that was a favor. I’m only asking for the $191 that was taken from my son’s account, not even the full year of unused fees or the overdraft charges this caused. Extremely disappointed with how this company treats people.
• SS

  SashaWilliams

  Nov 11, 2025
  1.0
  Used Planet Fitness for over 3 years, They have 2 payment cards on file. Their "automatic" system charged my account 3 days late so they added a late fee???When it wasn't even my fault it was late. Then they told me I could cancel if have a problem, female manager was so rude literally hung up and told me to cancel membership over it. Fraudulent charges added to my account.
• BH

  brittany hayghe

  Nov 7, 2025
  1.0
  Extend hours to later times on the weekend.
• PC

  Patty C

  Nov 4, 2025
  1.0
  The allow men in women's bathrooms.
• AL

  A Law

  Oct 6, 2025
  1.0
  Have worked out at at least 5 different PF's & this one in my own town is the most disappointing. Staff turnover seems huge here which is usually a direct reflection of management. The GM at this location acts like a mad teen working a PT job they don't want to be at...unfriendly, speaks to no one & I've always felt unwelcomed or like I'm putting them out when I check-in and especially if they have to stop what they're doing to check me in for a hydro bed. The rest of the staff isn't much better...motivation and personality are hugely lacking. It didn't keep me from working out, though-I don't choose gyms for personality, and you never know what's going on in someone's life that could be the cause of a bad day. But this is more than one staffer having a bad day...it's collectively multiple people not representing PF very well. A lot has gone downhill recently. Not sure what exactly changed at this location, but it's filthy compared to a year ago. Someone was always walking by with the vacuum on their back or filling up spray bottles and now I constantly see trash on the floor of the locker room, bathrooms and main part of the gym, along with empty spray bottles and empty paper towels, no matter what time of day. I wanted to love this place but after 3 years it's time to give my $ & support to a place that appreciates the business.

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