Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
511 reviews
5 stars
449
4 stars
9
3 stars7
2 stars7
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Shaun, Roland, and Diana.
Product Quality
Overall, customers expressed satisfaction with the quality of glasses and lenses, although there were some complaints about incorrect prescriptions.
Service Speed
Several reviews highlighted the quick service, especially in urgent situations, with staff accommodating customers' needs promptly.
Communication Issues
Customers reported difficulties in reaching the store by phone and delays in receiving their orders, indicating a need for improved communication.
Store Environment
The store was described as welcoming and well-staffed, contributing to a positive shopping experience.
- AGAdriana GamzNov 17, 20251.0The girl with the red hair here is so rude terrible customer service etiquette
- TPTimothy PowlessNov 13, 20255.0Excellent customer service
- BBBruce BNov 8, 20255.0Thank you to the independent optician staff here. My wife grabbed the wrong contact lenses to bring on vacation. We called all around for replacements. The staff was able to find some samples for her to use for the rest of our trip! Thank Dr Thai and Associates, your team was a sight saver! 5 stars for sure.
- LGLaura GordonOct 30, 20255.0Roland at Winter Garden Village was super friendly, helpful, and knowledgeable.
- CCCarlaDC30Sep 17, 20251.0THIS IS THE WORST STORE EVER – Save your time and don’t come here. My mom made her progressive lenses here and from the very first day, she never felt comfortable with them. They promised us a refund if we weren’t satisfied, but they never honored it. Every time we went back, instead of giving the refund, they adjusted something and told her to “try them for another week.” They dragged this on until the 30-day period was over and then refused to return the money. To make things worse, the nose pad broke while my mom was simply cleaning the lenses. When we went back, the manager called us liars when we said no one ever mentioned a “warranty” we supposedly had to buy. Now my mom has no glasses and lost $400. 💸 Unprofessional, dishonest, and disrespectful. Don’t waste your time or money here!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Winter Garden offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide selection of designer eyewear brands including prescription wearable technology.
Which designer eyewear brands are available at LensCrafters?
LensCrafters offers brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and many more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the store hours for LensCrafters in Winter Garden?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through the LensCrafters website using their provided scheduling link.
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for eyewear purchases.
Are there any other optometry services nearby LensCrafters?
Yes, Dr. Thai & Associates, another optometrist, is located nearby for additional eye care services.
What nearby dining options are available around LensCrafters?
Nearby, you can dine at Just Salad for healthy vegetarian options or Firehouse Subs for quick sandwiches.
What shopping or amenities are nearby LensCrafters in Winter Garden Village?
Shopping options include Winter Garden Village shopping center, Sally Beauty for beauty products, and GameStop for video games, all conveniently near LensCrafters.