Brand Certified
LensCrafters
4.6(339 reviews)
Certified by LensCrafters • Mar 01, 2026
Business Details
1813 W New Haven Ave, West Melbourne, FL
32904-3930, United States
Certified by LensCrafters • Mar 01, 2026
(321) 951-2020
Certified by LensCrafters • Mar 01, 2026
https://local.lenscrafters.com/fl/west-melbourne/1813-w-new-haven-ave.html
Certified by LensCrafters • Mar 01, 2026
About
Certified by LensCrafters • Mar 01, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Mar 01, 2026
Hours
Certified by LensCrafters • Mar 01, 2026
Reviews
4.6
339 reviews
5 stars
302
4 stars5
3 stars3
2 stars2
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Veronica, Crissy, and Julie for their exceptional service.
Product Quality Issues
Several reviews mentioned dissatisfaction with the quality of lenses and frames, including complaints about defective products and inadequate support for replacements.
Appointment Management
There were multiple complaints regarding appointment cancellations and poor communication from staff, leading to frustration among customers.
Overall Experience
While many customers reported positive experiences, a few expressed disappointment with service inconsistencies, particularly in handling complaints and product issues.
- JRJmya RoseJan 23, 20265.0Love Ms Veronica, ⭐️⭐️⭐️⭐️⭐️ Five-Star Service at Lens Crafters! I had the absolute best experience by Ms. Veronica! From start to finish, the customer service was nothing short of amazing. Ms. Veronica is professional, patient, kind, and truly passionate about what she does. She pays attention to every detail and makes sure you’re more than satisfied with your order. Her energy is warm, welcoming, and genuine — you can tell she truly cares about her clients and her craft. The quality of her work speaks for itself, and the experience overall was smooth, pleasant, and stress-free. If you’re looking for top-tier service, creativity, and someone who treats you like more than just a customer, Lens Crafters is the place to go! Highly recommend 💖✨
- BLBenito LopezJan 9, 20261.0Can’t recommend this place. They will give you bad lenses and when you get them replaced and pass their 30 day return and they are still bad. Then you won’t get your money back even though you bought insurance. And they won’t tell you that you only have 30 days. The insurance that you bought doesn’t cover defective lenses…so why buy insurance? Horrible place never coming back
- SPSymone PerreiraJan 7, 20265.0Ms Monica was very professional and versed in her craft, she has made my experience very pleasant and well worth my time and money. Without any element of doubt lenscrafers will be providing most if not all of my future optical needs.
- EHElizabeth HodgesDec 31, 20255.0We use this Lens Crafters for our glasses every year. Everyone is so helpful and friendly. Veronica and Michael are just the absolute best. We always value their opinion on the look and they always work to find us the best coupons and prices on our glasses.
- EPErlene PaceDec 24, 20255.0Sales associate (Kim) took her time showing me all the frame options & lens types. The assistant manager was also very helpful.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in West Melbourne offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also provide prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in West Melbourne?
LensCrafters is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule an eye exam appointment online via their scheduling link provided on their website.
Does LensCrafters offer in-store pickup for purchases?
Yes, LensCrafters provides in-store pickup services.
What payment methods are accepted at LensCrafters?
LensCrafters accepts a variety of payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.
What are some nearby places of interest customers can visit when coming to LensCrafters?
Nearby, customers can visit Mattress Barn Melbourne Super Store for home furnishings, Aspen Dental for dental care, and Banfield Pet Hospital for veterinary services, providing convenient stops for additional needs during their visit.
Are there dining options near LensCrafters for customers to enjoy before or after their appointment?
Yes, customers can enjoy a variety of restaurants nearby such as Hong Kong Super Buffet, Burger King, Red Ginger (Chinese restaurant), Bjs Restaurants, and Red Robin Gourmet Burgers and Brews.
Where can customers shop for clothing and beauty services near LensCrafters?
Close to LensCrafters, customers can visit Style Encore for women's clothing, Diamond Nails salon for beauty services, and Plato's Closet for thrift and fashion accessories.
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