LensCrafters

Reviews

• TT

  taylor

  Mar 20, 2026
  1.0
  Lackluster customer service! The staff tells you anything and underperforms behind the scenes. 1. Did not place correct information in my file yet punish me, making it MY responsibility to go back in with the same exact ID and insurance card I provided initially upon ordering my frames. 2. Given a 10 day period for classes. I called 2 weeks and a date later all to find out that they had a note about a delay in the system yet refused to simply reach out to inform me (and no my phone number and email werent input incorrectly). I now have to wait 2 more weeks. 3. I was not able to complete my sentences on the phone until I outright asked the young lady to "let me speak". 4. Had to call back asking for a manager in order to be taken seriously and still wasn't transferred. -10 stars
• SJ

  S Johnson

  Mar 7, 2026
  5.0
  Pam is amazing! Very professional and knowledgeable. Pam helped me to find the right frame and lenses. Absolutely wonderful experience! Thank you Pam!
• AD

  Aleah Deon

  Feb 26, 2026
  1.0
  Very poor customer service. Does not answer their phones. Will say the phones are not working but they are just ignoring the calls.
• MD

  Michael Drayton

  Feb 17, 2026
  1.0
  I ordered a pair of prescription Ray Bans from this store on 01-30-2026. I called on 02-14-2026 and was told that they have note saying that they were delivered on 02-10-2026, but were not there. The lady proceeds to tell me that they might have been sent to another store. I called the other stores in the area and they advised that they do not have them. I called the lady back on 02-16-2026 and she proceeds to tell me that they could have gotten delivered to a store in another state. How is this possible, when they were ordered at your store? She made it sounds like this is normal and happened all the time. No apologies in the store behalf. She then proceeds to tell me that she was going to order another pair, and that it would take up to another two weeks. I drove over to this store from Parrish (30 minutes) after being referred and now have to wait an additional two weeks. They didn’t even offer any apologies and not form of compensation for being inconvenienced. When I called the other stores, they were helpful and when asked if this is a normal thing with glasses being shipped to the wrong stores in other states, they advised no. Had I not called about my glasses, I wonder if anyone would have ever called me about it because if they were delivered on 02-10-2026, I should have been called about them being delivered and Tpd they were not there. Makes be think an associate may have stolen or sold them. Either way be wary of ordering Meta Ray Bans from this store.
• CC

  Circe

  Feb 13, 2026
  4.0
  I’m giving 4 🌟 and not 5 because costumer service over the phone is not good . They do not introduced themself and hang up phone on you very quickly and rudely. In other hand, eye doctor is very informative and takes the time to go over everything with you, they do take insurance and overall was a good experience.

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