LensCrafters

4.3
426 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
28330 Paseo Dr, Wesley Chapel, FL
33543-5412, United States

Hours

Reviews

4.3
426 reviews
5 stars
341
4 stars
8
3 stars
6
2 stars
12
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jonathan, Tachana, and Andrea for their exceptional service.

Repair Services

Many reviews highlighted the quick and effective repair services provided, often at no charge, which contributed to positive customer experiences.

Product Quality

Customers appreciated the wide selection of frames and the quality of the eyewear, although there were some complaints regarding specific product issues.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about inconsistent service, particularly regarding communication and handling of issues.

Atmosphere

The store environment was frequently described as clean, spacious, and welcoming, enhancing the overall shopping experience.
  • JA
    Julia Anne
    Nov 17, 2025
    5.0
    Andrea was super sweet and helped me adjust my glasses!! <3 Overall fantastic customer service!!
  • CC
    Chris “Christopher Chew, MD” Chew
    Nov 10, 2025
    5.0
    Excellent service. Able to replace nose piece easily and quickly
  • AH
    Ahmed Hamed
    Nov 8, 2025
    5.0
    They were so kind to repair my ray bans . Back to perfection! Tachana is great!
  • EE
    Eric
    Nov 4, 2025
    5.0
    Thank you for adjusting my glasses and your professionalism! So happy!
  • OF
    Oswaldo Fuenmayor
    Oct 20, 2025
    5.0
    Great service, they replaced the nose support cushion at no charge, even though that I didn’t buy this pair in the store!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.