LensCrafters

Reviews

• DA

  Dani And

  Apr 4, 2026
  1.0
  Awful customer service. I went in to pickup glasses and they did not have the anti reflective coating I paid for. Brian insisted they did have anti glare and acted annoyed and inconvenienced I would ask because they didn’t appear to. I also felt the pupil distance was off and he wouldn’t remeasure my eye he just measured the distance on the order against the actual glasses and of course it matched. That was not the issue. I got home and compared to my other glass lenses with anti glare to the new ones and there was zero coating on these. I had to drive 30 min to another Lens crafters and the store manager immediately said they have no coating and remeasured my pupil distance and it was in deed off by 2.5mm. Brian at citrus park was rude and either doesn’t know anything about glasses or doesn’t want to be bothered to do his job of taking care of customers.
• NA

  Nel Avi

  Mar 29, 2026
  5.0
  Staff super good,helpful and fast helped my kid choose. I would come back again another day.
• AM

  Alex McDonald

  Mar 17, 2026
  1.0
  Took multiple attempts to pick up my news lenses after they were ordered wrong. This final pick up nobody greeted me and I stood around after being promised on the phone it would be quick this time..they took other customers who had a lot longer request when mine was a quick pick up..
• NN

  Nora

  Mar 9, 2026
  5.0
  I had an excellent experience with Jarol at the LensCrafters location in Citrus Park, Tampa. He is extremely knowledgeable in his field and took the time to thoroughly explain my options and answer all of my questions. Jarol was professional, courteous, and incredibly helpful throughout the entire process. What stood out most was his patience and genuine willingness to make sure I felt comfortable and confident with my choices. There was no pressure—just thoughtful guidance and outstanding customer service. If you visit the LensCrafters in Citrus Park, I highly recommend asking for Jarol. His expertise and professionalism made this one of the best eyewear purchasing experiences I’ve had when purchasing eyewear.
• JM

  Janelle McCarty

  Feb 17, 2026
  1.0
  Disappointing service. Had to call 3 times and then they could not find my script. Had to bring the script in to the location to order contacts. No one seemed to know what was going on. It should not be difficult to order contacts after an eye exam. Would not recommend this practice.

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