Pearle Vision

Reviews

• RC

  Rob Coen

  Mar 7, 2026
  5.0
  Dr. Jones, Archie and Team are simply the best. I have been a patient for over 7 years and highly recommend Pearle Vision for all your eyecare and eyewear needs.
• VM

  Vida McBride

  Mar 3, 2026
  5.0
  A huge thank you goes out too Archie for taking the time out to make sure I was happy thank you for your patience, for being thorough , if u want a great customer service a person that’s knowledgeable in eyewear he is your guy thanks again Archie, but it will be robbery if I didn’t give Mrs Jones the doctor a big thank you for answering each question made me felt very at ease thank you , the whole office crew is wonderful such a pleasant office nice and clean thanks again
• DM

  Dinesta Mcbride

  Feb 21, 2026
  5.0
  Thanks Lina you are the true definition of good customer service thank you for going above and beyond , you helped calmed my anxiety of picking out glasses, thank you again and thank you Pearle vision for having such an awesome employee, she is a great access to your company ,the whole store was so welcoming it was great ,wish I could give 10 stars I would
• MM

  Marissa

  Feb 8, 2026
  2.0
  First, I want to preface by saying, Dr. Jones was wonderful and is the only reason this review isn’t entirely negative. Unfortunately, my experience went downhill when it came time to purchase glasses. As a 23-year-old buying my first pair, I relied heavily on the associate helping me to clearly explain the process and costs. I was visibly overwhelmed throughout the process, and while I acknowledge I should have done more research beforehand, I still felt taken advantage of in that moment. The associate repeatedly pushed me toward frames that were over my $150 insurance frame allowance, insisting that the frames fully covered by my “excellent” vision insurance wouldn’t work for me. When I asked questions about pricing, the associate couldn’t clearly explain the charges being added and continued to upsell. After selecting a frame, I was pressured into the highest-tier lens upgrades and told that more basic, affordable lenses were not an option. I was quoted almost $300 out of pocket. It wasn’t until an older associate stepped in that I finally received a clear explanation of the charges. Given how overwhelmed I was and how unclear the pricing process felt, I am now requesting a refund. If you’re shopping for glasses at the Pearle Vision in South Tampa, especially as a first-time buyer, proceed with caution. The upselling felt excessive, pricing was unclear, and the experience left me feeling pressured and uncomfortable.
• LM

  Luvia Dominguez mora

  Feb 5, 2026
  1.0
  Muy mala experiencia. Me hicieron una prueba de la vista y, ocho meses después, mandé a hacer los espejuelos con esa medida. Desde el primer día no veía bien: todo se veía borroso, no podía leer letras de cerca, a distancia media (tipo computadora) ni los subtítulos de la televisión. Cuando fui a reclamar, en lugar de revisar el error, me dijeron que el problema eran mis ojos, que había pasado mucho tiempo desde la prueba, que la doctora era “muy buena” y que supuestamente mis espejuelos anteriores me habían dañado la vista. Básicamente, me echaron toda la culpa a mí. Fui a otra clínica con la medida que ellos me habían dado y resultó que la graduación estaba mal. En lugar de asumir el error, nunca quisieron repetirme la prueba sin cobrarla otra vez. Solo me hicieron otros espejuelos “gratis por el seguro” para tranquilizarme, pero la graduación seguía siendo incorrecta: me habían puesto más aumento del necesario. En la otra clínica me hicieron una nueva prueba, con una graduación incluso un poco menor para la visión de cerca, y ahora veo perfectamente. Mis ojos no habían empeorado; el problema fue la mala medición desde el inicio. Además, se contradicen constantemente: primero me dijeron que los lentes cubiertos por el seguro eran de buena calidad, y después dijeron que eran malos y no de los mejores. La calidad de los cristales fue muy deficiente. En resumen, fue un desastre total: mala medición, cero responsabilidad y mal trato al cliente. No recomiendo esta óptica. Estoy considerando hacer una reclamación formal y, si es necesario, buscar asesoría legal. Review in English Very bad experience. I had an eye exam done there, and eight months later I ordered my glasses using that prescription. From day one, I could not see clearly: everything was blurry. I couldn’t read up close, at intermediate distance (computer distance), or even TV subtitles. When I went back to complain, instead of checking their mistake, they blamed my eyes. They said too much time had passed since the exam, that the doctor was “very good,” and even claimed my previous glasses had damaged my vision. Basically, they blamed everything on me. I went to another clinic with the prescription they gave me, and it turned out the measurement was wrong. They never wanted to repeat the eye exam unless I paid again. They only made me another pair of glasses “for free through the insurance” to calm me down, but the prescription was still incorrect—they had given me more power than I actually needed. At the other clinic, they did a proper eye exam and gave me a slightly lower prescription for near vision, and now I see perfectly. My vision had not worsened; the problem was their incorrect prescription from the beginning. They also constantly contradicted themselves: first they said the lenses covered by insurance were good quality, then later said they were bad and not high quality. The lens quality was very poor. Overall, a complete disaster: wrong prescription, no accountability, and poor customer service. I do not recommend this optical store. I am considering filing a formal complaint and, if necessary, seeking legal advice.

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