LensCrafters

4.7
486 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
11921 N Dale Mabry Hwy, Tampa, FL
33618-3512, United States

Hours

Reviews

4.7
486 reviews
5 stars
443
4 stars
12
3 stars
4
2 stars
6
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, professional, and knowledgeable, with many customers highlighting individual associates like Jared, Alyssa, and Ria for their exceptional service.

Product Selection

Customers appreciate the wide variety of frames and lenses available, often noting the helpfulness of staff in guiding them to suitable choices.

Eye Exams

Dr. Kim and other optometrists receive high marks for thoroughness and professionalism during eye examinations, making patients feel comfortable and well-informed.

Mixed Experiences

While most reviews are positive, there are some complaints regarding customer service issues, particularly with follow-up and communication regarding orders.

Repair Services

Quick and efficient repair services are frequently mentioned, with staff like Andre and Johnny receiving commendations for their helpfulness in fixing glasses.
  • CO
    Caroline Orr
    Nov 13, 2025
    5.0
    Excellent customer service! Thank you for taking the time to ensure my purchase was correct - the correct style and fit for me.
  • II
    Imara
    Nov 6, 2025
    5.0
    Dr Kim and her entire team from front desk to back are always so kind and professional I always have a great experience when I come in even if it may be for a routine exam or too choose new frames. Dr Kim is always very personable and sweet and Mr. Jared assisted me today and was super kind and helpful in helping me choose my frames today! My Fiancé and I are glad to have found a great main office for our eye care needs!
  • TW
    Trinh Williams
    Oct 28, 2025
    5.0
    Alyssa was my salesperson and she was super pofressiobal, welcoming and so knowledgeable. We were impressed w the selection and will come back here for the rest of the family vision care/needs.
  • DE
    Debra Ester-Heindel
    Oct 17, 2025
    5.0
    Went to get new glasses but decided to keep my frames (love my frames) and just get lenses. Jordan helped me and was very professional and helpful. Shout-out to Eric who also helped out. Love this LensCrafters and would highly recommend. Very thorough and personable (Dr. Kim) and associates.
  • HP
    Holland Powell
    Oct 3, 2025
    5.0
    Dr. Kim was incredibly thorough with my examination. She took the time to explain in detail the meaning behind every test and answered all of my questions. I was hesitant to get the exam because it has been so long since I had an examination, but she made the entire experience very comfortable for me. It was above and beyond what I was expecting. Evan helped me pick out a pair of glasses and was incredibly patient and knowledgeable about the fitment requirements of glasses on different facial shapes. It may be common knowledge to most people, but for my first pair the experience really really gave me the confidence that I was getting a product that fit me correctly. He even went as far as to ask what colors I normally wear so the frame color would best match my normal wear. To get this kind of personal detail and care was truly shocking for me, but it made all the difference. When I went to pick up the glasses it was near closing time and I didn't want to really bother the employees too much since they were about to leave. However, Alyssa brought me my new glasses and took the time to go through the entire care process for these. Even though it was past closing time she made sure that the questions I had were all answered in a very through manner. She wanted to make sure I could leave confident about my purchase and they are properly cared for as long as possible. Every experience I had start to finish was so welcoming and friendly. I will definitely recommend this location to anyone.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.