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LensCrafters

4.6
(395 reviews)

Business Details

135 Jenkins St, St Augustine, FL
32086-5176, United States
(904) 819-9251

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
135 Jenkins St, St Augustine, FL
32086-5176, United States

Hours

Reviews

4.6
395 reviews
5 stars
356
4 stars
5
3 stars
0
2 stars
2
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout their visits.

Professionalism

Many reviews highlighted the professionalism of the doctors and staff, particularly Dr. Thiele, who was noted for his thoroughness and compassion.

Product Selection

The store received positive feedback for its wide selection of frames and lenses, catering to various customer needs.

Efficiency

Several customers appreciated the quick service, especially in urgent situations, such as needing repairs or replacements.

Communication Issues

A few reviews pointed out problems with communication regarding insurance and policies, leading to customer frustration.
  • GB
    Geri Bowman
    Feb 18, 2026
    5.0
    Patricia Mason is top notch. She helped us with the eyeglasses that have a hearing aid in the arms of the glasses. She was friendly, knowledgeable and professional. I highly recommend this company.
  • AB
    Amanda Booth
    Feb 14, 2026
    5.0
    It was a great experience for my first visit with them. I had a positive interaction with everyone I came in contact with. Everyone was very knowledgeable and even with them being busy they answered all my questions with smiles. Donna took care of me and my glasses order. She is great. Everything was explained very well. I will definitely be back!
  • TG
    Tomas Garcia
    Feb 11, 2026
    5.0
    Very satisfied with the service provided by Dr. Scott Theile, he clearly explained and answered all of my questions. The manager Patricia Mason really showed interest in finding a pair of frames that I wanted and made sure that I got the best deal possible for my eye glasses and lenses. Also, Mrs. Donna Duty (optician) who took care of ordering my eyeglasses, was not only very knowledgeable, but also very friendly, I really enjoyed her attention and interest in making sure that I was completely satisfied with a pair of glasses I was getting.
  • SI
    Simmie Issenberg
    Feb 11, 2026
    5.0
    I am very impressed with LensCrafters in St. Augustine. My appointment with Dr. Thiele was excellent. He was kind, compassionate and very competent. The equipment in this facility is uber modern and efficient, as was Ricky, the technician. I also worked with Donna on selecting my frames. She guided me in the right direction with cost, lenses and fit of frames. What a lovely woman Donna is. I truly loved my experience at this LensCrafters and highly recommend all the professionals that are there to help. Top notch facilities and service! Thank you!
  • KU
    Ken Uckotter
    Feb 10, 2026
    5.0
    Our experience at LensCrafters was excellent. Everyone from the people at the desk, Ricky, Dr. Thiele, Kelly and Donna were friendly and most helpful. We appreciated their expertise. Donna was particularly helpful in explaining the benefits of the glasses we chose. Thank you Dr. Thiele and your wonderful staff. Ken and Diane

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

LensCrafters partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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