Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
377 reviews
5 stars
338
4 stars5
3 stars0
2 stars2
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Ginger, Darin, and Kelly for their exceptional service.
Professionalism
The staff and doctors were frequently described as professional and thorough, providing quality eye exams and assistance in selecting glasses.
Communication Issues
Some customers experienced frustration due to poor communication regarding policies and insurance, leading to misunderstandings and dissatisfaction.
Quick Service
Several reviews highlighted the quick turnaround for services, including same-day glasses and efficient repairs.
Product Selection
Customers appreciated the wide selection of frames and lenses available, although some noted a desire for more options in smaller sizes.
- JCJessica CapertonJan 4, 20265.0This is my third visit here, just like the first two the staff was great, no wait times. I brought my glasses in the get a lens replaced and the entire process took less then an hour! Highly recommend!
- KKKimuricaJan 4, 20265.0Spoke with Pamela and Patricia for my first time on my own exploring glasses. They were super helpful and made me feel as if i was shopping with my mom haha. Definitely would recommend this place, clean environment.
- TETerri EatonJan 3, 20265.0Pamela and Patricia were very helpful. I was indecisive and they were very kind. Thank you ladies. Dr. T was great. The young man who took pictures of my eyes was awesome. Very upbeat and friendly. Thank you everyone.
- SDShelley DesvousgesDec 29, 20255.0I needed new prescription sunglasses and needed my current glasses frames adjusted. Patricia (Manager) and Pamela (Associate) were so helpful, knowledgeable and personable. I have been getting almost all of my glasses from this LensCrafters in St. Augustine for at least 12 years, and will continue to do so. Quality and Customer Service are the best!! Thanks Pamela and Patricia!!
- DWDan WipperDec 26, 20251.0Extremely frustrating experience. My wife had to make two trips in the same day because during the first visit we were told that the person wearing the glasses had to be present to handle the exchange. Annoying, but fine — we came back again later that day with her. On the second visit, after already making us return, we were then told that the glasses couldn’t be exchanged in the store at all because they were purchased online and that we had to ship them back through UPS instead. This was never mentioned during the first visit, even though the associate knew they were purchased online. Had we been told that upfront, we could have avoided the second trip entirely. This was a complete waste of time caused by poor communication and lack of knowledge from staff. Very disappointing experience and not what I expect from a company like this. I also expect that the management at this store could have stepped In to resolve. As it turns out management was involved and they wouldn’t do anything to help except taking the retuned glasses to ups, which we could have done had we not been told we could the store could exchange. I have used this company multiple times over the years and it seems like every other time I go into this store it’s a bad experience.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters in St Augustine offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear including prescription wearable technology.
Which designer eyewear brands can I find at LensCrafters?
You can find brands such as Oakley, Brooks Brothers, Ralph Lauren, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Tiffany & Co., Prada, Tory Burch, and Dolce & Gabbana at LensCrafters in St Augustine.
Does LensCrafters accept vision insurance and which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health and more. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters in St Augustine?
You can schedule your eye exam online through their appointment scheduling link or visit their website to book a comprehensive eye exam.
What are the store hours for LensCrafters in St Augustine?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
Does LensCrafters offer any special services or technologies?
LensCrafters offers services such as AccuFit and myLook, along with digital retina photos which may vary by location, ensuring tailored eyecare solutions.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Where is LensCrafters located in St Augustine?
LensCrafters is located at 135 Jenkins St, Ste 104, in the Cobblestone Village shopping center, St Augustine, FL 32086-5176.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby you can visit Keke’s Breakfast Cafe for a meal, Cobblestone Village - GameStop for entertainment, or the Publix Super Market for grocery needs.
Is there a dentist near LensCrafters at Cobblestone Village?
Yes, Dental Remedies and Asbury Dental & Implants Center of St. Augustine are nearby dental options if you need additional health services.