Club Pilates

Reviews

• OA

  Olivia Anderson

  3 days ago
  1.0
  I would give 0 stars if it was an option. The customer service is absolutely horrible- after trying to contact them and resolve multiple issues with not being able to use my credits, they gave me an extremely hard time about canceling my membership (Angie), were extremely rude over the phone and then informed me almost a year into trying to figure it out that because I cancelled my membership I couldn’t use my remaining credits since they were outside their policy- which apparently states that “once a membership has been canceled for several months, they are unable to reinstate or refund expired credits. Credits are only eligible to be reviewed or restored if a membership is active and the credits are not more than three months expired”. They then told me if I wanted to rejoin as a member that they would “be happy to review (my) account and see if any eligible, unexpired credits could be applied upon reactivation”. I had 10 unused credits which would amount to over $300 since each class is $35. It is absolutely ridiculous that I can’t use them and just “lost out” because their customer service is so horrendous and continued to give me the runaround until it was “outside their company policy”. If you’re considering signing up, just know that if you ever want to cancel, or don’t use all of your credits right away, customer service will not help you. I even wrote to corporate headquarters and they still didn’t help at all. Don’t waste your money, it’s not worth it.
• A2

  Animal lover 2003

  Nov 22, 2025
  2.0
  Teachers are good and some locations are better than others with regards to front desk people. I have tried most locations around town but this location finds ways of disappointing each time. From being harassed about paying for something another student purchased to lack of information about deals being ran and advertised to customers. I was also once told in a snippy way that mandarin and Durbin locations were owned by same people and obviously they ran same Deals, yet when asked at Durbin about a special offered at Mandarin and if they were doing the same, they didn’t have any clue what I was talking about. Mandarin was being affected by construction on sand Jose at the time, therefore they may have had additional deals but to be snippy about it one day and not have a clue the next, was comical. Due to all of the above, it looks like I am Going to pass yet again on joining this studio.
• AT

  Amber Tamolyte

  Nov 19, 2025
  1.0
  Wouldn't recommend at all.
• AC

  Ari Chavez

  Nov 2, 2025
  1.0
  this message is for ANGIE absolutely unprofessional and zero customer service - disgusting.
• CC

  Cassandra Shober Realtor (Watson Realty Corp)

  Jul 22, 2025
  5.0
  I absolutely love Club Pilates at Durbin! I’ve been a member for over a year, and it’s been a game changer. All the instructors are amazing, each with their own teaching style that keeps classes fun and challenging. The variety of equipment—reformers, Pilates chairs, springboards, and TRX straps—really adds depth to the workouts. The studio is always clean, smells great, and has the perfect temperature. It’s such a welcoming environment, and I’ve made some great friends here too. Since starting, I’ve noticed big improvements in my flexibility, strength, and posture. My muscles are longer and leaner, and my lower back pain has decreased significantly. Highly recommend this studio to anyone looking to improve their fitness in a supportive, uplifting space!

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