LensCrafters

Reviews

• AA

  Anna

  5 days ago
  1.0
  I would give this experience 0 stars if I could. I ordered non-prescription sunglasses online, and when they arrived, they were too big. I contacted LensCrafters via chat to ask about returning them and ordering a smaller size. I was instructed to initiate the return online and then either mail them back or drop them off at a local store. Following those instructions, I went to the UTC location, only to be told they could not accept the return and that I had to mail it instead. This was incredibly frustrating, especially since I had just been told otherwise by customer service. It seems the staff at that location are either not properly trained or unclear on their own return policy. After leaving, I contacted LensCrafters via chat again, and was told that the store absolutely should have accepted the return. Unfortunately, cost me 40 minutes of driving each way. Very disappointing experience and a complete waste of time.
• JT

  Jean Terrell

  6 days ago
  5.0
  From the moment I arrived, the staff was very friendly and helpful with all my questions and needs. They also helped me make the best purchase for what I wanted. I will definitely use them again. Also, a great experience with my eye exam.
• HT

  Heidi Thomas

  Apr 6, 2026
  5.0
  I had an excellent experience with this store! After calling numerous places, I chose them specifically because of the courteous professionalism of the gentleman who answered the phone. When I arrived, the entire team showed that same high level of professional attitude. A special shout-out to Matt, who took my order—he was excellent and incredibly helpful. It’s rare to find such consistent service from the first phone call to the final interaction. Highly recommend!
• JS

  Joe Sirianni

  Mar 24, 2026
  5.0
  Would strongly recommend LensCrafters should you need to get a new pair of glasses. I had the absolute pleasure of having Laura help me pick out a pair of new glasses. She made the experience of trying to pick out glasses very fun! I actually ended up buying two pairs!!
• CA

  Chris Altman

  Mar 9, 2026
  5.0
  For the first time ever, I had an issue with my new pair of glasses. The folks there didn't even bat an eye(no pun intended). They simply asked what was wrong and what I needed fixed. With absolutely no fuss, they accepted the glasses for adjustment, at no additional cost. Real old fashion integrity!

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