Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
461 reviews
5 stars
369
4 stars
11
3 stars
10
2 stars
13
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing exceptional service.
Eye Exam Experience
The eye exams were generally well-received, with customers appreciating the thoroughness and professionalism of the doctors.
Product Selection
Customers enjoyed the wide variety of frames and lenses available, noting the presence of many popular brands.
Service Delays
Several reviews highlighted issues with long wait times for appointments and delays in receiving glasses, leading to frustration among customers.
Pricing Concerns
Some customers expressed dissatisfaction with the pricing, feeling that glasses were expensive and that upselling occurred during the purchasing process.
- JMJose Martino1 day ago5.0Isabella was great in explaining everything. The entire staff here is great.
- POPaul Olmstead5 days ago5.0Great experience from the time you walk in. Great selection adequate staff staff is knowledgeable, friendly, and focused on all your needs
- FTFai ThompsonJan 2, 20262.0I had a very disappointing experience at the Sanford LensCrafters location, both with the retail side and the eye exam. From the service perspective, communication was extremely poor. I was told I’d receive a call by Isabella, my sales representative, when my glasses arrived or if there were timing issues due to my travel schedule. That never happened. I spent the day waiting, made a phone call to the store only for Emmanuel to inform me that he couldn’t find my information, and ultimately drove to the store after receiving a pickup text—only to find out my glasses had already been shipped without a check-in to see if I was still in town nor explanation. Multiple staff members couldn’t locate my order, and Isabella avoided the situation entirely. It was disorganized, frustrating, and a waste of time and gas. The experience seemed to be focused on satisfaction of making a sale rather than doing the work to make a guest have a great end to end experience. As for the eye exam itself, the experience felt very “assembly-line” and transactional—more like a fast-food model than a healthcare visit. Dr. Nguyen was clearly knowledgeable and not rude, but she came across as short and curt. I had to repeatedly probe and advocate for myself to get answers, explanations, or clarity about my eye health. There was little to no education provided before Dr. Nguyen’s evaluation about optional add-ons like dilation—no explanation of why they mattered or what they would show. As a result, I declined some services simply because no one explained their importance. Even after the exam, I left feeling confused because nothing that Dr. Nguyen communicated to me was in writing. Overall, I learned more only because I actively pushed for information, but didn’t leave confident about my eye health—especially after being told my vision is getting worse. There didn’t seem to be adequate time or space for patients to truly ask questions or seek understanding. While Dr. Nguyen’s “tough love”, matter-of-fact approach worked, I wish there was more time allotted to patient education on their individual needs. Overall, this experience confirmed that I’d rather continue seeing an independent eye doctor than a large chain. Between the poor communication, lack of personalization, and rushed care, I won’t be returning.
- AHAlice HawksworthDec 23, 20255.0So far, I've been very satisfied with each aspect of getting a new pair of glasses, from doc and assistants to whoever was on the floor to further my choice and finalize a purchase. I hope to be able to continue using LensCrafters in Sanford,FL in the future, and recommend it to others.
- JDJoelle DeLapDec 21, 20254.0Great store 🏬🛍 Great 👍 customer service Great selection of MANY glasses 👓 Even META glasses 👓 Parking is tight so DRIVE SLOW in the parking lot 🚕🤓🚗👓
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Sanford offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Sanford?
You can find eyewear from brands such as Prada, Burberry, Versace, Dolce & Gabbana, Oakley, Ray-Ban, Michael Kors, Ralph Lauren, and more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and all prescriptions are welcome.
What are the operating hours of LensCrafters in Sanford?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule an eye exam appointment online through their booking link on LensCrafters' website.
What payment options does LensCrafters in Sanford accept?
They accept major credit cards including American Express, Discover, Mastercard, Visa, as well as Apple Pay, Android Pay, cash, and check.
Does LensCrafters in Sanford offer in-store pickup for eyewear?
Yes, LensCrafters provides in-store pickup services for your convenience.
What nearby restaurants can I visit before or after my appointment at LensCrafters?
Nearby restaurants include McDonald's, Domino's Pizza, KFC, Don Pablo's Mexican Restaurant, Logan's Roadhouse, Denny's, Texas Roadhouse, Outback Steakhouse, Arby's, and IHOP.
What coffee shops are near LensCrafters in Sanford where I can grab a drink?
You can visit nearby coffee shops such as Starbucks and Wawa for beverages before or after your visit to LensCrafters.
Are there any medical or optometry clinics close to LensCrafters?
Yes, Dr. Joseph Vo & Associates, an optometrist clinic, and Dentists of Sanford are located nearby for additional healthcare needs.