KEDPLASMA Sanford

3.9
283 reviews

About

Blood Bank

Location

KEDPLASMA Sanford
2670 S. Orlando Dr.,, SANFORD, FL
32773, United States

Hours

Reviews

3.9
283 reviews
5 stars
191
4 stars
17
3 stars
3
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported long wait times and poor communication, particularly regarding phone support and staff responsiveness.

Staff Professionalism

Feedback varied significantly; while some praised the staff for being friendly and professional, others criticized them for rudeness and unprofessional behavior.

Cleanliness and Environment

The facility is generally noted for being clean and well-organized, contributing to a positive donation experience.

Donation Experience

While some donors had positive experiences with quick and efficient service, others faced issues with the donation process, including complications during procedures.

Management Issues

Several reviews highlighted dissatisfaction with management, particularly regarding handling customer complaints and staff behavior.
  • MM
    Manuel Martinez
    Nov 15, 2025
    5.0
    Staff is friendly and great at their job. I pay my phone and storage with my plasma. Been a saving grace through difficult financial times.
  • SB
    Sweat Beats
    Oct 30, 2025
    1.0
    When you call they will place you on hold for 30 minutes just for a 5 second question please fix your customer service there is no reason for this
  • PA
    Pamela Adkins
    Oct 30, 2025
    2.0
    The place is clean usually the process is fast but as far as being deferred for any reason, the doctor is barely never there. The staff does not correspond with you via 1A email or phone. You have to go up to the location to find out what’s going on every time I called I was placed on hold so long until I end up hanging up once I came to the Sanford location to find out what was going on. I was then told that they don’t know when the doctor would be in, but when the doctor come in the deferred will be taken off me days later came back to the location nothing. At this point, I think maybe they should have a regular doctor that’s able to be reached when needed rather than have customers wait days or weeks at a time such an inconvenience.
  • RR
    Roger Roberts
    Oct 27, 2025
    5.0
    Made me feel like was family
  • TC
    troy cunningham
    Oct 19, 2025
    1.0
    Staff was messing with me for nun on machine, I’m on my phone, I came in there couple times, first time seeing one of staff she had attitudes kept messing with me while im on my phone talking bout pick my head up, my head was up, & when took cord out my arm gave me no tissue nothing, which I lost a lot blood from. I had to walk with a lot blood dripping from my arms. & proceed call police which they didn’t do nun cause I never did nun wrong..

Frequently Asked Questions About KEDPLASMA Sanford

What is the address of KEDPLASMA Sanford?

KEDPLASMA Sanford is located at 2670 S. Orlando Dr., Sanford, FL 32773, USA.

What are the operating hours of KEDPLASMA Sanford?

KEDPLASMA Sanford is open Monday through Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 2:00 PM. It is closed on Sundays.