Haft Eye Institute - Dr. Brian I. Haft, M.D.

Reviews

• AP

  Andrea Peña

  Nov 16, 2025
  5.0
  I called on a Thursday and they were able to squeeze me in the next morning at 8:30 am while every other office was booked out until December. The lady on the phone was extremely accommodating and warned me that they only take cash so I was prepared. Additionally, Amy helped me out tremendously to ensure I would get my medication on time. She called the pharmacy and spoke to my insurance to assist with obtaining authorization. She was very helpful even though they were closing in 1 hr on a Friday. My stye and eye infection are doing much better since my visit with Dr. Haft and using the medicine as prescribed. Overall very satisfied with my care here.
• VM

  Velgie Martin

  Jul 13, 2025
  5.0
  Dr. Hart and the staff are compassionate, professional, and extremely helpful. From check-in to check-out, it was great experience.
• CV

  Caroline Valencia

  May 30, 2025
  1.0
  I did not have a good experience at this practice. I had never been before and needed to be seen quickly, when I went to check out they told me cash or check only. You would think they would give me a heads up about this on the phone, when I got to the office, etc. But worse than that, I was diagnosed with pink eye and prescribed steroid eye drops. The doctor did not even dilate my eyes. I went to a different ophthalmologist for a second opinion because the drops seemed to be make it worse, turns out they were. I have fluid build up behind my retina and the steroid actually made it worse!!! The second practice couldn’t even believe he didn’t dilate my eyes, just looked in them quickly and said yep pink eye even though I had no redness or itchiness but rather blurry vision in one eye. I would not recommend this practice.
• ST

  Sam Tessenholtz

  Oct 25, 2024
  1.0
  I've visited Dr. Haft before, and while he's an excellent doctor, the staff’s behavior has repeatedly been disappointing. During my recent visit, I arrived early, provided all my information, and was told to wait. However, after 45 minutes of watching other patients be seen first, I politely asked for an update, only to be met with a rude response from the front desk. There was no communication about delays, emergencies, or even a simple update. This isn’t the first time I’ve experienced rudeness from the staff here. Additionally, they only accept cash, not even HSA cards, which adds to the inconvenience. Unfortunately, I’m taking my business elsewhere due to the poor customer service. There are other good doctors who also prioritize respect for their patients' time. Her name is Patty for the record.
• MB

  Maria Banos

  Mar 25, 2022
  1.0
  Front staff was the only issue I had with. The rest of the team was super helpful. I overheard the lady Making phone calls to patients and she was really rude. Really disappointed with the front lady since customer service is all about providing the best service to the people.

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