Club Pilates

Reviews

• AB

  Ariana B

  Sep 29, 2025
  1.0
  I had a very disappointing experience with Club Pilates Plantation. After losing my job, I spoke directly with the manager about canceling my membership. She told me not to worry and assured me she would take care of the cancellation fee, even saying she empathized with my situation. Despite that, I was still charged the fee. Unfortunately, I had only been signed up for not even a month when all this happened, which makes the experience even more frustrating. It’s clear they don’t care about your experience ,but only the money. On top of that, classes are advertised as 60 minutes but usually start late and end early so members can clean the machines meaning you only get about 40–45 minutes of actual class. The way they handle both billing and class structure is misleading and unfair. I would not recommend this location and suggest others think carefully before signing up.
• YF

  Yuclabyso From FL

  Sep 24, 2025
  1.0
  I have been visiting this studio on and off for about a year, and after returning recently, I was disappointed with my experience. The instructor, Lisa, was not welcoming, doesn't even smile or acknowledge you. In addition to that overheard her gossiping about another member to someone in the class. I found this behavior unprofessional and it created an overall negative environment. I come to enjoy the class and support my overall well-being, and this experience fell short of that. This is the only studio I have experienced this, as I have tried a few. I guess I will continue attending my home studio instead, as this location has too much unnecessary drama.
• AM

  Alexandra Mazer

  Sep 19, 2025
  5.0
  I am obsessed with Club Pilates. I joined back in May and it was the best decision I made for my body and mental health. On top of the health benefits I have gained from Pilates, I have to call out all of the amazing front desk staff and instructors. I have not encountered one bad instructor, and the front desk staff lead by Carlene is amazing. They are always accommodating and so sweet! Alex and Carlene are amazing along with everyone else. Mary, Lisa, Andrea, Angela, Christy, Cianara, Angelina, Laura and everyone else are the BEST!
• AC

  Annick Charles

  Aug 22, 2025
  1.0
  I’ve been a founding member at this studio since it opened, and up until now I’ve usually enjoyed my experience. Unfortunately, my class this morning with Marisol was very disappointing and unacceptable. During class, I set my phone in the corner to record myself doing an exercise (something I’ve done before without issue, and I only ever film myself). In the middle of the session, Marisol abruptly and very rudely stopped in front of everyone and asked me, “What are you doing?” When I replied, “I’m filming,” she continued in a disrespectful tone, repeating over and over again, “Oh, you don’t do that here,” as if I were a child or committing a crime. I told her I’ve done it before, and instead of handling it professionally, she dismissed me by saying, “Oh, because they didn’t see you do it — but you’re not allowed to do this here,” again in a very rude manner. She literally stopped the flow of the class to single me out, and everyone was looking, which was both embarrassing and unprofessional. To be clear, I completely understand if filming is against studio policy. That is not the issue. The issue is the way she addressed me — loudly, repeatedly, and disrespectfully. All she needed to do was politely tell me once, and I would have immediately understood. Instead, she chose to embarrass me and speak to me as if I were a child. I am a paying client and a grown adult, not someone to be disrespected in front of an entire class. This is not the first time I’ve sensed rudeness from her, but this was the last straw. She needs to be addressed for how she speaks to people, because this is not how you treat clients. As a founding member, I had every intention of staying long-term, but after this experience, I’ll be using the rest of my credits with other instructors and then canceling my membership with Club Pilates entirely. I will be moving to another studio, because this kind of treatment is completely unacceptable.
• DD

  Danya

  May 18, 2025
  1.0
  Honestly the worst customer service I have experienced. I have been a member for 4 years and the management has gone completely down hill. It was good at first, but now they do not value their customers here. The attitude is completely unacceptable for what people are paying

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