LensCrafters

Reviews

• KW

  Kenneth Wagner

  6 days ago
  5.0
  Was on vacation and broke my glasses. Chad was very friendly and able to quickly fix them for me. Great service.
• DM

  Doug M.

  Mar 29, 2026
  5.0
  It's a Sunday in LensCrafters we're the only ones that are open. Samantha was great and so helpful!!!
• VV

  Victor Vinson

  Mar 28, 2026
  5.0
  Chad was absolutely great. Welcomed me in with a smile and repaired my glasses. Lens Crafter is now my eye doctor and place I buy all my glasses! Thanks Chad!
• DD

  David Doege

  Mar 21, 2026
  5.0
  My eye exam was performed at a different location but by the same doctor that works at Lenscrafters and Bj's Warehouse. Dr Krevatas is a very patient, thorough, and wonderful person. Samantha at Lenscrafters assisted me with my frames and lens purchase. She was very helpful, answered all questions, went over price comparisons, transition lens comparisons, lens types, and performed the fittings with ease. She is a great asset to the company, just like Dr Krevatas! I would definitely recommend them both.
• JW

  Jasmine walls

  Mar 16, 2026
  1.0
  I’ve been to many LensCrafters locations over the years, but this one is by far the worst one I’ve ever stepped foot in. The whole place was incredibly slow and poorly organized. It seemed like there was only one doctor in the office handling everything while several sales associates were on the floor. Despite that, none of the associates could answer a simple question about the price of a contact lens exam. Instead, I was told I would have to wait for the doctor just to get that information, which is honestly one of the most ridiculous things I’ve heard. Pricing for a basic exam should be something any associate can answer. When I asked about it, the associate told me it would be “awhile” because there were people in front of me and said it in a pretty rude way. I wasn’t trying to jump the line or demand to see the doctor. I was simply trying to understand why a basic question couldn’t be answered by the staff. Overall, the customer service was disappointing. The associates either didn’t know the answers to basic questions or came across as annoyed when asked. The entire experience felt unorganized and poorly managed. I’ve had good experiences at other LensCrafters locations, but this one clearly isn’t run the same way. Based on this visit, it definitely doesn’t seem to be managed well at all.

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