LensCrafters

4.8
792 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5100 N 9th Ave, Pensacola, FL
32504-8735, United States

Hours

Reviews

4.8
792 reviews
5 stars
742
4 stars
14
3 stars
7
2 stars
6
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees like Chelsia, Samantha, and Chad for their excellent service.

Repair Services

Customers frequently mentioned quick and effective repairs for glasses, often at no charge, contributing to positive experiences.

Product Availability

Some customers expressed disappointment regarding the availability of specific glasses and issues with honoring prescriptions.

Overall Experience

While many reviews were positive, there were a few negative experiences related to customer service and appointment management.
  • AM
    Allen McDonald
    Jan 2, 2026
    5.0
    I have always had good service at Lenscrafters at Cordova Mall, and I would like to thank Shay for really helping me out with repairing my glasses while I was there.
  • AP
    Althea Perkins
    Dec 30, 2025
    3.0
    Glasses on website that I planned on purchasing were not available and representative could not find them in system to order even though they were still on their website while I was in store shopping. I made a purchase but just to get it done,but didnt necessarily get what I wanted.
  • AR
    Alhena Roberts
    Dec 26, 2025
    5.0
    Walked in two hours before closing on a Friday night with broken glasses and hope. We weren't greeted until several minutes later, but Kim was friendly and did fix my glasses in no time.
  • AA
    Apollo
    Dec 22, 2025
    5.0
    Service was fast and excellent!! The employee fixed my glasses in the smoothest and most pleasant experience!!
  • NM
    New Life Anointed Ministries,Inc
    Dec 17, 2025
    5.0
    Came into the location and the customer service I received from Chad was excellent He went beyond what was asked of him to fix my glasses

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.