LensCrafters

Reviews

• JW

  Jasmine walls

  3 days ago
  1.0
  I’ve been to many LensCrafters locations over the years, but this one is by far the worst one I’ve ever stepped foot in. The whole place was incredibly slow and poorly organized. It seemed like there was only one doctor in the office handling everything while several sales associates were on the floor. Despite that, none of the associates could answer a simple question about the price of a contact lens exam. Instead, I was told I would have to wait for the doctor just to get that information, which is honestly one of the most ridiculous things I’ve heard. Pricing for a basic exam should be something any associate can answer. When I asked about it, the associate told me it would be “awhile” because there were people in front of me and said it in a pretty rude way. I wasn’t trying to jump the line or demand to see the doctor. I was simply trying to understand why a basic question couldn’t be answered by the staff. Overall, the customer service was disappointing. The associates either didn’t know the answers to basic questions or came across as annoyed when asked. The entire experience felt unorganized and poorly managed. I’ve had good experiences at other LensCrafters locations, but this one clearly isn’t run the same way. Based on this visit, it definitely doesn’t seem to be managed well at all.
• BC

  Brandon Capenia

  Mar 10, 2026
  5.0
  Samantha at the Pensacola Lenscrafter is the highest level representative I’ve ever worked with. This was the most insightful and satisfying experience I could’ve asked for. Instead of rolling the dice - like playing “The price is right” Just go to Samantha You will not be disappointed.
• SS

  Seth Scott

  Mar 6, 2026
  5.0
  Kimberly made getting my prescription for my Meta glasses feel like much more than just a routine visit to an eyeglass store. She took the time to make sure I had the best experience possible by walking me through several lens options, explaining what my prescription actually means, and even sharing a bit about her story and why she chose this career. What I expected to be just another stop at a corporate mall store turned into something far more personal, all because of one person’s genuine passion for what she does. I’ll genuinely look forward to coming back to this store!
• DM

  Dustin Martinson

  Mar 4, 2026
  1.0
  This review is for the optometrist side of LensCrafters in the Pensacola mall. After coming in for a walk-in eye exam I was told that I could not opt out of any of the additional exams eg, dilation and photographs. All I wanted was a simple eye exam. What happened to getting an eye exam with all of the extra add-ons?
• MM

  Morgan Magrisi

  Mar 2, 2026
  5.0
  Great, quick, and easy service. Was able to go in and reshape my sunglasses I accidentally sat on for free. Great customer service

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