Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
482 reviews
5 stars
454
4 stars7
3 stars1
2 stars0
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, highlighting staff members like Brian, Debbie, and Faith for their helpfulness and professionalism.
Attention to Detail
Several reviews noted the staff's attentiveness to customer needs, including personalized assistance in selecting glasses and addressing specific requests.
Mixed Experiences
While many reviews were positive, some customers expressed dissatisfaction with specific staff interactions and issues related to company policies.
Quality of Care
Customers appreciated the thoroughness and expertise of the optometrists, particularly Dr. Larkin, who was frequently mentioned for her excellent care.
Repairs and Adjustments
The store received positive feedback for quickly and effectively handling repairs and adjustments to glasses, often at no charge.
- PMPeter MakhoulDec 31, 20255.0Great service by Mario would highly recommend
- FRFrancesca RomioDec 23, 20251.0I purchased a pair of glasses as a Christmas gift for my daughter and was assisted by Ms. Faith. From the very beginning, I repeatedly specified that it was a gift and that the pickup notification message had to be sent exclusively to my phone number. I also personally checked that the correct number had been recorded. Despite this, the pickup message was sent directly to my daughter, probably because her name was used to enter the prescription. This mistake completely ruined the surprise, making all my repeated reminders pointless. I am very disappointed by the lack of attention to such a simple and important request.
- EMElvia MejiaDec 15, 20251.0At his specific location if it’s not w Debbie do not call for assistance the lady was unwilling to help me with my needs it’s sad because I’m an old client and I referred people to that specific location What happened to go far and beyond for customer service ???
- GTGary Chee A TowDec 7, 20251.0Rayban.com specifically states on their website that you can return online purchases to any lenscrafters oficial store, the manager Debbie refused to honor that stating that there is no way for them to actually process the returns through their system if this is true this needs to be corrected, I am also a customer of this store have purchased glasses here, I do not appreciate having my time wasted coming here to get something done that as customer i should rightfully be able to do as per your company policy, fix this issue please.
- ZSZobaby SmithDec 4, 20255.0I had an absolutely wonderful experience! The customer service was truly extraordinary attentive, kind, and far beyond what I expected. Every interaction felt genuine, and they made sure I was comfortable and completely taken care of. It's rare to find a team so dedicated to making customers feel valued. I left feeling appreciated and impressed. Highly recommended!" The interaction with everybody was very genuine. I'm a firm believer in customer service etiquette and today had me speechless. Dr. Larkin was so awesome and welcoming!!!!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eye care services does LensCrafters in Pembroke Pines offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada and Ray-Ban.
What are the store hours for LensCrafters at The Shops At Pembroke Gardens?
LensCrafters is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters accept vision insurance, and which plans are covered?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
Does this location offer any special services such as digital retina photos or prescription wearable technology?
Yes, LensCrafters offers digital retina photography (varies by location) and prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Can I schedule an eye exam online for the Pembroke Pines LensCrafters?
Yes, you can schedule your eye exam online through the LensCrafters scheduling link specific for this store.
What payment options are accepted at LensCrafters in Pembroke Pines?
Payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are there any nearby optometrists or eyewear stores near LensCrafters at The Shops At Pembroke Gardens?
Yes, nearby optometrists and eyewear stores include Larkin Eye Care and another LensCrafters location within the same shopping area.
What other shops can I visit near LensCrafters at The Shops At Pembroke Gardens?
You can visit several nearby stores such as Yankee Candle for gifts, Chico's for women's clothing, Victoria's Secret for lingerie, and Sur La Table for kitchen supplies all located within the shopping center.
Are there spas or beauty salons near LensCrafters for a relaxing visit before or after my appointment?
Yes, nearby spas and beauty salons include ME SPA, SnowBeautyBar, Jossy Beauty Studio, and The Hive Studios FL offering various wellness and beauty services.
What should I bring to my eye exam at LensCrafters Pembroke Pines?
Bring your vision and medical insurance information, your current eyeglasses, sunglasses, contact lenses, and any questions you have regarding your eye health or contact lenses.