LensCrafters

Reviews

• AW

  Alexandria Wooten

  6 days ago
  5.0
  Came in to get adjustments for my glasses and Amy Jo literally fixed them in less than 5 minutes! I’m grateful because they were a little tight and she loosened them and replaced the clear nose pieces for softer ones. :)
• AA

  Alexandra

  Mar 11, 2026
  5.0
  I’m not someone who usually leaves negative reviews, but I really did not like the service at this place. I went in because I had seen a pair of glasses online and wanted to check if they had them available. I had my prescription with me and was interested in getting the frames made at this location. The person who assisted me, when I asked about the model I was looking for, said, “I don’t have that one.” I asked if they had anything similar, and she showed me one pair and said it was the closest option. I looked at them and told her they seemed too big. I then asked if it was possible to order the model I had seen online. At that point, I was basically the one suggesting options and explaining what I was looking for. Her response was simply “yes,” but she showed no real interest in helping me beyond that. She just said, “All the glasses of this style are here, and there are more in the drawer below if you want to open it and look.” Then she turned around and walked away. She literally left me there alone. She didn’t try to guide me or make any effort to help me find something I liked or to make sure I left satisfied. For that reason, I’m leaving only one star. The customer service was very poor. I hope to find another place where someone actually takes the time to properly assist their customers. Update: After my first visit, I had a bad experience and left a negative review because the person who attended me that day was not very kind. However, I want to update my opinion because the store team took the time to contact me, ask what had happened, and give me a second opportunity. Today I returned and was attended by Amy Jo, the store manager, and the experience was completely different. I was treated with respect, kindness, and professionalism. It’s clear that they truly care about listening to their customers and improving their service. I really appreciate that they took my comment seriously and made the effort to change my experience. This time I received exceptional service. They definitely deserve five stars for their customer service and for showing that they care about doing things right.
• DH

  Danielle Hardee

  Mar 5, 2026
  5.0
  Amazing demo experience with Meta display, the associates that helped me were very knowledgeable. Meta rep that was there also support with additional question I had. All around great experience!
• AB

  Abdullah Begawala

  Feb 20, 2026
  5.0
  I had a really great experience at LensCrafters thanks to Alejandra and Amy Jo. From the moment I walked in, they were both very welcoming and made the whole process smooth and stress free. Alejandra was extremely helpful in helping me pick out frames that fit well and looked good, and she was very patient while I tried different options. Amy Jo was also great and made sure everything was handled quickly and professionally. They both went above and beyond to make sure I was satisfied. Definitely one of the best customer service experiences I’ve had, and I would highly recommend this location.
• DG

  David Gaviria

  Feb 20, 2026
  5.0
  Amazing staff. Very nice, it felt like I was talking to a friend that really cared about my eyes. They made sure everything was fit right for my face and made sure that I got what I needed. Price they gave me for what I wanted was great and overall fantastic service. Jose (the employee that was with me) went above and beyond to make sure I got what I needed and provided all the information and then more before leaving with the prescription I needed.

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