Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
919 reviews
5 stars
779
4 stars
29
3 stars10
2 stars
19
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and attentive, with many highlighting specific employees like Amy Jo, Abigail, and Farah for their exceptional service.
Professionalism
Many reviews noted the professionalism of the staff, particularly during eye exams and frame selection, contributing to a positive experience.
Product Knowledge
Customers appreciated the staff's expertise in explaining lens options and helping them choose the right frames, enhancing their overall satisfaction.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences with specific staff members, particularly regarding customer service and handling of issues.
Store Environment
The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
- TTTsholanang TsholiNov 13, 20255.0THE BEST SALES PERSON ZAMAR Received the best service from the store all the representatives are very friendly and willing to assist. I come all the way from South Africa, and couldn't be more than happy to receive such service
- VPVirgilio PerezNov 13, 20255.0Excellent, professional knowledgeable service from Farah. She was extremely helpful to my wife and I as we chose and bought 2 pairs of eyeglasses. This was my second purchase at this location and I received the same great service the last time. It was a pleasure.
- SMSteve MurphyNov 8, 20255.0I had an excellent experience at LensCrafters thanks to Farah Marie. She was incredibly attentive, respectful, and professional from the moment I walked in. She understood my issue right away and solved it quickly, which I truly appreciated. It’s rare to find customer service this good. I totally recommend this LensCrafters location, and especially Farah Marie, for anyone who needs quality service and eyewear.
- SSSara Alves SubiraOct 30, 20255.0It would definitely recommend this store. The customer service was great from the from beginning until the end. Dr Runda was very sweet and thoughtful during the eye exam. Jose Emerick was very knowledgeable, explained all the different options they had, was patient while working with me to choose the best option for me and very professional. 10/10 service!
- ITIt's A Beautiful Day (theNURV)Oct 26, 20255.0I’ve gone to Lenscrafters twice in the last month. Both times the customer service has been excellent. Alejandra is a tremendous asset to the store. She is friendly, knowledgeable & in addition to helping me for the original reason I went, she helped me with another purchase I decided to make. She looked for ways to save me money too. You just don’t find that service very often. Thank you! - Christopher
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Orlando offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the store hours for LensCrafters in Orlando?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:30 PM and on Sundays from 12:00 PM to 6:00 PM.
Does LensCrafters provide contact lens exams?
Yes, LensCrafters provides comprehensive eye exams which include contact lens evaluations and fittings, with an additional fee for the fitting and evaluation.
Are prescriptions from other optometrists accepted at LensCrafters?
Yes, all prescriptions are welcome at LensCrafters.
Where is LensCrafters located in Orlando?
LensCrafters is located at 891 N Alafaya Trail, Space G05, Orlando, FL 32828-7049 inside Waterford Lakes Town Center.
What payment options are available at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa for payment.
Are there any places nearby LensCrafters where I can grab a coffee before my appointment?
Yes, there's a Starbucks coffee shop located nearby in Waterford Lakes Town Center where you can enjoy a coffee before your appointment.
Can I visit other shopping or dining options near LensCrafters during my visit?
Definitely! Nearby options include Just Salad for health-conscious dining, Red Lobster for seafood, Shake Shack for burgers, and Tin & Taco for fast Mexican food, all located close to LensCrafters in Waterford Lakes Town Center.
Are there any medical or wellness centers near LensCrafters?
Yes, AdventHealth Primary Care+ Waterford Lakes and Affinity Health & Wellness Center are nearby medical centers, and SimonMed Imaging - Waterford Lakes is also close for diagnostic services.