LensCrafters

4.9
2972 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4200 Conroy Rd, Orlando, FL
32839-2441, United States

Hours

Reviews

4.9
2,972 reviews
5 stars
2,842
4 stars
39
3 stars
5
2 stars
8
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, kindness, and professionalism, particularly highlighting individuals like Bree, Dani, and Christopher.

Product Quality

Overall satisfaction with the glasses and lenses was noted, although some customers experienced issues with fitting and lens replacements.

Store Experience

The store's atmosphere and layout received positive feedback, with customers appreciating the cleanliness and the variety of frame options.

Appointment Issues

Several customers reported frustrations with appointment scheduling and delays in receiving products, indicating a need for better communication.
  • MB
    Maribel Butts
    3 days ago
    5.0
    The first Saturday of 2026, I walked to the store seeking help for my sunglasses that had lost a screw. Paola and Dina without hesitation were glad to help me. I was not charged, they were happy offer their service with a smile. Thank you very much. Keep up the good work. Maribel.
  • CM
    Cherlette McCullough
    3 days ago
    1.0
    The service has declined drastically over the past year. The sales technicians over charged us 2x, the managers have not returned our calls for 2 days. Please be cautious when using this location.
  • RM
    Rebecca Moura
    Dec 30, 2025
    5.0
    Bree, the sales assistant at the Eye Exams store, helped me and fixed my glasses! Perfect! I only want to be served by her.
  • CJ
    Connie Jackson
    Dec 28, 2025
    5.0
    I strongly recommend Christopher at the Millenia Mall to help you select the right frame for your face. I receive many compliments on my new Michael Kors frame.
  • SA
    stephanie abreu
    Dec 28, 2025
    5.0
    Omg Dani & Paula when above and beyond on customer help! I wish everyone in the team a great happy new year and great full for one like them 🙏🥂

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.