LensCrafters

Reviews

• TA

  ThiagoARX Almeida

  Nov 17, 2025
  5.0
  Chris has helped me way too many times with my glasses fixing these loose screws very kind and did very quickly too so I could go back to my shift
• WW

  Wesley Willoughby

  Nov 17, 2025
  5.0
  Highly recommend this Lens Crafters location. Tons of frame options. Julie the store team lead helped me. She was fantastic. Answered questions before I even and asked them and took great care of me while also balancing tech challenges and team questions. She kept everything moving and with a smile.
• TJ

  Tiffany Jansch

  Nov 16, 2025
  1.0
  LensCrafters has denied my insurance twice now even though when you call it says they take “super vision”. I filled out the paper work prior with my insurance so to be lazy and sit back two weeks and allow me to drive to the store and wait and then turn me away is terrible customer service. I’ve only gone to LensCrafters and this has happened twice now. If you don’t take the insurance then specify that instead of wasting peoples time. Very disappointed. Will never come here again. Got my first pair of glasses here when I was 12. Lost a valuable customer.
• MJ

  Melissa Johnson

  Nov 15, 2025
  5.0
  At a millennium mall, LensCrafters is the place to go. The people are nice. I want to particular person Dani She’s amazing very pleasant person if you need glasses Lens crafter is the place to go very nice atmosphere
• RS

  Raymond Smith

  Nov 10, 2025
  1.0
  Would never shop here again.... So bought my glasses back in July loved them eveyrhtibf was great one of my lenses got a chip that I didn't notice until a few months later... called them and they were willing to change them for free which was great and for that part I'd give them 5 stars but when they changed the lenses they spread the arms of the glasses so wide thwy no longer fit my face at all and kept falling off. Tried to call and get a response no one ever called me back from voicemail I left so I made a 3rd trip into the store they adjusted them but said they can only make but so much adjustments decided I would try to deal with them as they felt a little better but not like they did before they changed out the lenses. After half a day or trying to use them and them sliding down my face every 5 seconds I called the store I was basically told other than making a 4th trip into the store for them to try and adjust it again there's nothing they will do. So I spend like $400 after insurance on these glasses and basically eill have a pair of glasses I cant even wear. I would not recommend them to anyone and I will make my 4th trip in there to see what they say and will update this review after the next visit but just from what thw person on the phone told me seems like they won't do anything beyond adjusting them and they are acting like it's my fault they no longer fit my face after they changed the lenses.

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