LensCrafters

Reviews

• JW

  jimmy Williams

  5 days ago
  5.0
  Mattie was very patient and helpful
• BP

  Bruna Palumbo

  Mar 11, 2026
  5.0
  Great service :) Kim helped me adjust my prescription glasses and it turned out great!! Thank you!!
• AO

  Ana O

  Feb 25, 2026
  1.0
  I am submitting this review to document a series of service failures and procedural irregularities that raise concerns regarding compliance with basic consumer rights standards and standard optical retail practices. I visited this location for an eye exam and intended to order prescription glasses. Ordering glasses, they informed me that their internet system was “not working” and asked to return on another day. Due to scheduling constraints, I requested to place the order by phone. The staff agreed, but the ordering process did not meet the expected professional or industry standards. No one reviewed lens options, coatings, pricing, or product recommendations. They took only my optical center measurements, without any further consultation. Paying by phone, I gave them my email address for the purpose of sending my receipt, however I did not get it. When my glasses were ready and I came to pick them up, I received them in the manufacturer’s box only — without a bag, without documentation, and without any receipt. At that time, I purchased a protection plan. Once again, they said that they could not print the receipt due to “connection issues.” They asked me “come back next time” to obtain my receipts and refused to email them. When I asked them to contact their service provider or escalate the issue, the assistant manager said she could not do anything, and just ignored me after it, although I was the only customer in the store. Receipts are not optional; they are a fundamental consumer right and required for warranty claims, insurance reimbursement, returns, and proof of purchase. I declined to leave without proper documentation. After approximately thirty minutes, the assistant manager was finally able to print a receipt. This level of resistance and delay in providing legally required documentation is unacceptable. This location demonstrated a lack of transparency, inadequate customer communication, and disregard for basic consumer protections. I will not return to this store.
• CC

  Cristian Cay

  Feb 21, 2026
  5.0
  Awesome help while taking care of my glasses. Nehru Persaud thank you so much!
• VG

  Veronica Gray

  Feb 15, 2026
  5.0
  I needed an eyeglass repair. I stopped by the store and Nehru was fantastic. He fixed my glasses at no charge. Wonderful service.

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