Planet Fitness

Reviews

• GP

  George Patides

  Oct 25, 2025
  5.0
  My October 2025 Review: New Equipment in a completely renovated facility with new black card amenities Smells new! Pristine. Spacious. Must see! I am not affiliated with gym nor get any compensation. Im a grateful member. Thank you.
• BG

  Brian Gaskey

  Oct 23, 2025
  4.0
  Planet Fitness in New Port Richie is an awesome facility, far better than the one in Holiday on Sunray but Sunray is going thru a remodel. Based on available info, Sunray should reopen in a few days (27 or 28 Oct).
• M9

  Matt 924

  Oct 13, 2025
  5.0
  Imari was very helpful and informative!
• CC

  CHAN CHAN

  Oct 13, 2025
  4.0
  My 2nd favorite gym while my gym is being renovated.
• GF

  Godsofthe Forest

  Oct 6, 2025
  1.0
  On Wednesday October 1st, I headed over to Planet Fitness in Port Richey. L was standing at the front desk looking down at her phone as I walked in. They continued looking at their phone and never bothered to look up and greet me. I suppose there was something really interesting that captured their attention. I was amazed at the complete lack of awareness on their part. M, the personal trainer was standing in the back leaning against the back counter. I immediately spoke up and commented, "Wow, they never even bothered to look up, at which point this person looks up from their phone as if to finally notice me. M, later agreed this person never looked up from their phone. He mentioned it was a matter of respect to acknowledge someone as they enter the gym. Another employee walked over to this area and I repeated what I said to M. To my utter amazement, L walked over to this other employee and said, with me standing right there (I have very good hearing) that " they did greet me when I approached the desk". That was an outright lie but to say it with me standing about 8 feet from them, takes the cake. I don't appreciate liars, especially when the lie is said in front of me. I'm not one to be bullied by liars so I spoke up and said, directing my comment to this person " I heard what you said, NO you did not greet me, didn't even look up from your screen. A few other things were said by another employee like "Oh, she has been here 9 years and was even told by this employee she is always on her phone but never gets in trouble, but other employees get written up for being on their phones. I don't care about phone use, just look up from your screen and do your job, which is to greet people as they walk into the gym. Fast forward to today after using the massage chair, J approached me and wanted to talk, so we went to a table to talk. J explained to me that what I did was wrong, that I made L cry, that she did greet me (look at the camera) that she said "HI' or something but never looked up from her phone. She also stated the PT said she did greet me but when I asked him the day of the incident, they agreed, there was no greeting, but I guess they changed their tune being the newest employee and not wanting to piss off any of the employees there. I tried to explain what happened, and I may have been a little overbearing, but sorry, I don't enable liars, especially when they are lying right in front of my face, and can't even wait until I leave the area where I won't hear the lie. J said maybe Planet Fitness wasn't for me and revoked my upgraded membership. And, to my utter amazement this statement came from her lips. "These people are earning minimum wage, you can't expect them to not be on their phones, this is the world we live in. This is the excuse for poor customer service. So J writes up certain people for being on their phone but others get a pass. I'd say there is a double standard going on here. I did mention I wouldn't say anything more to this person, but J said she was moving in a different direction so she cancelled my membership. She did offer a refund for the last month I paid for the black membership. Also, the PT currently working there uses dangerous, unorthodox training methods. Shortly after the PT came to work there, I visited the gym and I was asked if I wanted to do some work with them. I explained to this person that I had injured my back so I needed to take it easy. We went to back area where there was a stand alone piece of equipment and different bands. I was shown a twisting motion with one of the light bands working my core a little. This person was standing off to my right side and I could see them in my peripheral vision. ALL OF THE SUDDEN and with no warning, they stepped closer and slapped my core with their flat hand. It was a HARD SLAP that I wasn't at all expecting and it caused me to jerk back, exacerbating an already very tender back. I gasped and stopped. Then this person says "Oh, I'm sorry I was just checking to see if your core was engaged". What kind of trainer does this??

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