GNC

Reviews

• JJ

  Joe

  Feb 24, 2026
  1.0
  Why are you closed?
• FR

  Frank Rimmer

  Feb 6, 2026
  1.0
  Horrible customer service and false advertising !!!! GNC is 100% guilty of false advertising. On 2/1/26 I received an email advertising a BOGO ( 50% off the second product) for all protein products, specifically their powdered nutrition formulas. There were “no exclusions” noted in the advertisement. Additionally, the GNC app also advertised ( and still does) the same exact BOGO which is buy one get the second item 50% off with “no exclusions noted”. It was also very clearly stated on the app as well scrolling across the top throughout my placing the order. Plus it stated free shipping for orders over $59. and a free product to be included as well. However both while at checkout and after wasting over an hour on the phone educating two incompetent and uninformed customer service representatives with proof, they still refused to honor the full page emailed advertised BOGO. The supervisor not only couldn’t find the emailed advertisement ( which I had to screenshot and send to her!) but upon receiving it she casually stated that the BOGO apparently didn’t apply to my particular choice of protein powder ( Serious Mass ) without any evidence but rather it was only her guess and her opinion in a very poor attempt to say why she believed the discount didn’t apply at checkout. Yet neither the email nor the GNC app indicated that there were any exclusions to the sale whatsoever. Yet nonetheless the the customer service agent and her supervisor would not honor the extremely clear advertisement. Incredible. I am a long time GNC rewards member and was astounded at the unprofessional customer service at this company refusing to honor their own extremely clearly advertised promotion stated in a personalized 2/1/26 email to me as well as on the GNC app. Incredible. I will never make another purchase from such a dishonest and unprofessional company. I wasted an hour proving to the two agents I spoke with that there was an emailed BOGO promotion which neither female agent could even locate had I not sent a photo of it. They were absolutely clueless and refused to honor their own extremely clear promotion. I will now purchase my protein powder and every other nutritional product I use elsewhere from a reputable company. Never again will I waste my time with GNC customer service agents whom aren’t even aware of their own company’s promotions! WOW Good riddance GNC. Received another BOGO offer from GNC buy one protein product and get the second at 50% off. This time I went to their chat customer service and was told once again that there are no exclusions to the offer as can be seen in the screenshot of the conversation below. But once again the app would not reduce the price at checkout. GNC is sending customers fraudulent promotions. In my case not just once but twice! Stay away from GNC online.
• RJ

  Robert Jelks

  Sep 30, 2025
  5.0
  Came here to return some things and come to find out three item we were returning was a free item! Hey, what do you know! I met Walker and my fiancée and I spoke with him for an hour. Great guy! He's super knowledgeable and had great tips and suggestions for the both of us. We picked up a few supplements and shot the breeze. We will be back. Great guy and a great place!! 100% recommend this GNC for all your supplement needs!
• TL

  Tony Lee

  Feb 5, 2025
  5.0
  This is the greatest GNC experience I'e ever had in my entire life! (Destin branch) If you come here ask for Zach my man is the most knowledgeable, friendly, customer first store manager I've ever met in any GNC. His enthusiasm for fitness bleeds into your day. Often times a fitness journey can become a stale grind but Zach's energy made me excited to go back to the gym and even more excited to try the products that he recommended. I walked out not only being excited to go workout, but excited to come back and see Zach, retail store managers across the United States should be taking notes from this guy he should be leading a class on what a true first class, white glove experience can be like at a retail store.

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