YouFit Gyms Miami 72nd

Reviews

• PM

  Pamela Mateo

  Mar 31, 2026
  1.0
  I was a member of YouFit Gyms and I want to share my experience, especially regarding customer service. I had an uncomfortable situation with the manager (known as “el chino”) when I tried to cancel my training membership. In February, he explained that I could cancel in March, saying that my last payment would be on the 22nd and that I needed to cancel before that date. Based on that, I understood I had until the next billing cycle to handle the cancellation. When I went back to clarify, instead of helping, his reaction was unprofessional and defensive. He raised his voice and acted as if I was accusing him of lying, when I was simply explaining what I understood. The situation escalated unnecessarily, even in front of other gym members, which was very uncomfortable. To make matters worse, I had to call corporate myself to cancel the membership. They told me I would still be charged for April, that I could continue using the gym, and that if I didn’t pay, I would be sent to collections. I ended up paying immediately and requested to remove any future charges because I no longer want anything to do with this place. On my way out, I told the manager I would be leaving a review, and he shouted from the front desk, “If you want, I’ll give you the email.” That response alone shows the lack of professionalism and basic customer service skills. At that point, I chose to walk away, as it was clear he lacks the education and preparation required to manage a facility like this. Unfortunately, this wasn’t an isolated issue. The assistant manager also showed a poor attitude and lack of professionalism toward customers. Overall, the cancellation process is confusing, information is not clearly explained, and customers are made to feel like they are at fault. That said, not all staff are the same. There are a few great employees—Anaya, for example, is an excellent trainer: professional, respectful, and very motivating. She is definitely one of the few positives. Overall, the gym may seem appealing at first, but when it comes to transparency and customer service—especially cancellations—it becomes a frustrating experience.
• LP

  Luis Perez

  Mar 30, 2026
  1.0
  To Whom It May Concern, This is a serious formal complaint regarding my elderly mother-in-law's experience at YouFit Quail Roost. For two years, she has faced bullying and unsafe training from your trainer, Eros. Despite her clearly communicating arm pain, menopause, and her medical limitations, he forced excessive weight and intimidated her. She feared speaking up to him or even management until now. We are discontinuing her membership and considering medical consultations. We believe compensation is due for her lost training and membership costs. We hope to avoid escalating this to the Better Business Bureau or legal action. We expect your response with a plan of resolution within a Reasonable time. Sincerely,
• RE

  Rossy Estrada

  Mar 23, 2026
  5.0
  Clean!!!!!!!!! Machines in perfect conditions
• BC

  Betsy Caballero

  Feb 25, 2026
  5.0
  We are beyond grateful for Anaya and the incredible impact she has had on our 13-year-old son’s life. Since he started training with her three times a week, the transformation has been truly remarkable. Not only has he gained healthy muscle mass and lost weight, but his overall health has significantly improved. His cholesterol levels are better, his lab results have improved, and he is more active and energetic than ever before. As parents, seeing measurable improvements in both his physical health and confidence means everything to us. What makes Anaya so special is not just her professional knowledge and structured training programs, but her ability to motivate and inspire. Our son is genuinely excited to go to the gym now. She creates an environment that is positive, disciplined, encouraging, and safe for a young teenager. She teaches him proper technique, healthy habits, responsibility, and consistency lessons that go far beyond the gym. Anaya is patient, attentive, and truly invested in her clients’ progress. She tracks his development, adjusts his workouts appropriately, and celebrates his achievements with him. Her dedication shows in every session. As parents and even his grandfather and everyone at home we are incredibly thankful for her guidance, commitment, and care. She is not just a trainer; she is a mentor and a positive role model. We highly recommend Anaya to any family looking for a professional, knowledgeable, and inspiring personal trainer. She is simply outstanding. Thank you, Anaya, for everything you do! 💪✨
• BE

  Billy Edwards

  Feb 24, 2026
  5.0
  Mon expérience chez YouFit Gyms – West Kendall reflète un niveau de discipline opérationnelle et de raffinement environnemental qui le distingue dans le secteur du fitness commercial. L'installation démontre une planification spatiale délibérée, avec des équipements disposés pour optimiser l'efficacité des mouvements et minimiser la congestion. La circulation circule logiquement entre les zones d'entraînement en résistance, les stations cardiovasculaires et les zones fonctionnelles, permettant une progression ininterrompue grâce à des entraînements structurés. Le portefeuille d'équipements est à la fois complet et méticuleusement entretenu. Les machines sélectives présentent une articulation mécanique fluide et un étalonnage de résistance cohérent. Les poids libres sont organisés avec une précision systématique, facilitant la progression incrémentielle de la charge sans délai. Les unités cardiovasculaires fonctionnent avec des interfaces réactives et une fiabilité mécanique, ce qui indique une maintenance préventive soutenue plutôt qu'une réparation réactive. Les conditions environnementales sont régulées avec une précision remarquable. Les niveaux d'éclairage sont suffisants sans éblouissement, la climatisation reste stable pendant les pics d'occupation et la gestion acoustique évite une réverbération excessive. L’effet global est une atmosphère de performance contrôlée, propice à un effort physique et à une concentration soutenus. Les normes sanitaires dépassent les attentes habituelles. Les stations de nettoyage sont stratégiquement positionnées, les surfaces sont constamment entretenues et les casiers font preuve d'une rigueur de garde observable. L'accent mis sur l'hygiène soutient à la fois le respect de la sécurité et la confiance des utilisateurs. La conduite du personnel se caractérise par l’efficacité des procédures et la clarté professionnelle. Les interactions administratives sont rationalisées, les demandes sont traitées avec une précision directe et la surveillance reste présente sans intrusion. La continuité opérationnelle est préservée sur tous les points de contact. En résumé, le site de West Kendall illustre l'excellence structurée en matière de gestion des installations, de gestion des équipements et de conception de l'expérience des membres. Il ne fonctionne pas simplement comme une salle de sport, mais aussi comme un environnement d'entraînement entretenu avec précision, conçu pour des performances constantes et ininterrompues.