LensCrafters at Macy's

Reviews

• SO

  Shaunterria Owens

  1 day ago
  5.0
  The staff here are knowledgeable and helpful, exploring my options through my insurance to ensure I get the most bang for my buck. They are also very good with my children, and Dr. Kesselman listens to my concerns to help me find the best fit for my vision and lifestyle. Finally, they offer Sunday appointments, which is great for busy families. Wholeheartedly recommend.
• MS

  Marcia Steelman

  Mar 28, 2026
  5.0
  Great service. The staff is very skilked and friendly. I highly reccomend this place for eye wear. There have a large selection of quality frames and the prescription lenses came out perfect.
• MN

  Maria Novas

  Mar 12, 2026
  5.0
  I have been going to LensCrafters inside Macy’s at Aventura Mall for many years. I drive from Miami Lakes to Aventura because of the excellent customer service I receive which is very rare nowadays. Their employees are extremely courteous helpful & very knowledgeable especially Fatima.
• JV

  Johan Vega

  Mar 8, 2026
  5.0
  Awesome service
• ME

  Monique Espinal

  Feb 10, 2026
  1.0
  The customer service from the store representative and current manager is terrible; along with the communication as well. My order was sent back because it was defective and non of the representatives from the store bothered to inform me that the lenses were sent back which would cause a delay in me receiving my order. It was only when I called the store to get an update on why the order was taking so long did the person tell me about the order being defective and the lenses needed to be sent back to the lab. I asked the gentleman why wasn’t I notified of the delayed his response was “I never thought about that, and it’s not part of our policy”. Which I’m sure is not true. I then called every day to get an update on the status of my order, because I was told by the same gentleman that there was now a “rush on my order and the the order would be ready within 48 hours”. Which was 100% false. I contacted the store, spoke with the manager and informed her of the situation; she told me there was not a rush placed on the order and my corrected lenses still had not be shipped. She told me they would be ready the following week between Thursday and Friday. So the weekend past, I contacted the store on Monday, spoke with the manager and was told the eyeglasses would be ready tomorrow. The following day which was a Tuesday, I was told the lenses had actually shipped the previous Friday (which the MANGER originally told me the lenses had not shipped and she had no updates the previous day.) but now all of a sudden she did see in the computer that the order did ship. She never provided any updated tracking information either. Her and each person I spoke with over the phone were all over the place with their communication. If I could give zero stars I would.

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