UFC GYM Midtown

Reviews

• AP

  Art Plug

  Nov 6, 2025
  1.0
  I had a terrible experience at UFC Midtown. I came in for a guest pass class my first time visiting this gym and the manager refused to honor it. She was extremely rude and dismissive, saying they don’t offer guest passes, even though I was with a current member and had an email confirmation showing otherwise. After I showed her the email, she suddenly changed her story and said passes were “by appointment only,” which was never mentioned on the website or in the confirmation. The whole situation was frustrating and unprofessional. If this is how they treat potential new members, I can only imagine what the regular experience is like. The manager seriously needs customer service training.
• BC

  Breanna Cortes

  Nov 6, 2025
  1.0
  Extremely Disappointing First Experience at UFC Gym Midtown I went to UFC Gym Midtown early this morning around 6:30 AM as a guest with my friend, who has been a loyal member for over five years. Unfortunately, my first experience was incredibly disappointing. At first, the staff let us in, and I went to buy a drink. When they asked for my number for the rewards points, I was suddenly told I couldn’t make a purchase or work out because I didn’t have a guest pass on file. I had already accepted the free class pass, yet both the front desk associate (Sofia) and the manager refused to honor it. Instead of handling the situation professionally, they were rude, dismissive, and made us feel completely unwelcome. The manager wouldn’t even come to the front desk we had to call him from there. After all that, they still turned us away, wasting our time and ruining our workout. It’s disappointing to see such poor customer service from a gym that claims to value its members. This experience left a terrible impression, and I would strongly reconsider joining or recommending this location to anyone until they improve how they treat guests and loyal members alike.
• IA

  Itati Aristi

  Nov 6, 2025
  1.0
  Avoid coming to UFC Gym Midtown. They will absolutely discriminate against you. The staff’s behavior and treatment are unacceptable and made me feel completely unwelcome. I expected professionalism and respect, but that’s not what I experienced here. Save yourself the time, money, and frustration go somewhere that values all people equally.
• MF

  María Fernanda

  Nov 5, 2025
  1.0
  PÉSIMO SERVICIO A EL CLIENTE, si pudiese darle cero estrellas sería lo ideal. Después de pausar la membresia, ellos decidieron cobrar multa, y sin respuesta alguna por parte de nadie, ni de manager, ni de recepcionista, y después de mandar toda la información que me pidieron, nunca respondieron, nunca me devolvieron la llamada, enviaron a collection, … dos manager ( mariano y Alexa) con los que hablé resulta que después no trabajan en el gym y por ende no tenían conocimiento del proceso que ellos estaban manejando, el nuevo manager (Fabio) en vez de buscar una solución, porque los de los errores había sido ellos, lo único que hizo fue cobrarme la multa porque no había nada más que hacer. Una multa que no debía ser cobrada porque ELLOS MISMOS ME HABÍAN PAUSADO LA MEMBRESÍA. Son súper aprovechados con las membresías, no soy la única, sé de muchas personas que les ha pasado lo mismo, y los manager en vez de solucionar y encargarse de su trabajo, lo que hacen es cobrarte dinero
• SR

  Sebastian Ramirez

  Oct 28, 2025
  1.0
  Extremely disappointed with UFC Gym Midtown. On September 30, they charged my debit card for a membership that didn’t even exist in their system. After taking the money, the staff admitted there was no membership tier like that anymore. It’s now been almost a month, and I still haven’t received my money back. Every time I call, they give me a different excuse and tell me to “wait a few more days.” No one takes responsibility or follows up properly. Their classes get cancelled every time with no notice, there are a buckets of dirty boxing gloves that stink every time you walked in to the training room, no body takes responsibility on representing the brand. This has been a frustrating and unprofessional experience. I’ve been a loyal customer elsewhere, but this situation shows a complete lack of accountability. I hope management steps up and resolves this immediately — customers deserve better.

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