Planet Fitness

4.3
732 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
15725 SW 72nd St, Miami, FL
33193, United States

Hours

Reviews

4.3
732 reviews
5 stars
535
4 stars
65
3 stars
33
2 stars
17
1 star
82

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting employees like Manny, Daniel, and Josue.

Cleanliness

The gym is frequently noted for its cleanliness, with several reviews commending the cleaning staff for maintaining a hygienic environment.

Customer Service

While some reviews highlighted excellent customer service, others reported negative experiences, particularly with management, indicating inconsistency in service quality.

Equipment Issues

Several customers expressed frustration over broken or damaged equipment, with some machines reportedly out of service for extended periods.

Atmosphere

The gym's atmosphere received mixed reviews; while some enjoyed the environment, others found the loud music distracting and the gym overcrowded at peak times.
  • AG
    Alina Gonzalez
    2 days ago
    5.0
    I had a great experience at this Planet Fitness thanks to one of the employees Danny who truly went above and beyond. He was incredibly attentive, friendly, and always willing to help with anything I needed whether it was answering questions, explaining equipment, or just making sure the gym stayed clean and welcoming. His positive attitude made my workout so much more enjoyable. It’s refreshing to see someone who genuinely cares about the members and takes pride in their job. Big shoutout to him and the entire team for the excellent customer service! Highly recommend this location.
  • MB
    mislena boyer
    Nov 7, 2025
    5.0
    Excelente servicio en este Planet Fitness. Me atendió Johan y fue súper amable, paciente y profesional. Me explicó todo con claridad y me hizo sentir muy cómoda desde el primer momento. Gracias por la buena atención!
  • KD
    Kayleen Dorta
    Nov 3, 2025
    1.0
    I’m writing to formally share my concern about an upsetting interaction I had with Carlos, the regional manager. During my recent visit, he approached me twice to ask where my shoes were. I explained both times that they were on my feet. Despite my polite response, he proceeded to tell me that if he caught me with the shoes, he would kick me out. His tone and words were unprofessional and made me feel uncomfortable and disrespected. I understand that there may be policies in place, but the way he handled the situation was completely inappropriate and unnecessary. This interaction has also made me consider switching to another gym, one that fosters a more respectful and welcoming environment for its members. Thank you for your time and understanding. I hope this matter is addressed appropriately to prevent similar experiences for others.
  • KK
    KEAVEN
    Nov 3, 2025
    1.0
    My partner and I usually come in to work out in the evenings, but today we decided to go a bit earlier. Shortly after we started our workout, we had an uncomfortable interaction with Carlos, the regional manager. He approached my partner and questioned her about the shoes she was wearing in a way that came across as unnecessarily rude and unprofessional. In addition, throughout our workout, Carlos was speaking so loudly that his voice was overpowering the music playing in the gym. At one point, we overheard him on the phone using foul language while talking to one of his “home boys,” which felt highly inappropriate for someone of his title. The entire experience created a really unpleasant atmosphere during our workout sesh.
  • AD
    American Dream
    Nov 3, 2025
    5.0
    Como un buen crítico de la historia digital, hoy es un buen día para hablar sobre un gym este punto tiene buenos servidores del plantel pero este review digital es para una Gran persona una Gran líder y una Mujer muy profesional de Nombre SYLVIA GOLINDANO y lo subrayó en Mayúsculas por su buen desempeño en todas las áreas puedo desir que ase dos meses estaba apunto de retirarme del Gimnasio y si no es por ella yo ya no estuviera en la Planet fitness estuviera en la copetencia pero su liderazgo su forma de enfrentar los problemas y darle soluciones al cliente hicieron que no perdiera la fe o motivación y continuará por un buen largo tiempo Felicito a esta Gran líder y espero siga liderando por mucho tiempo más en esta Sede.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Miami (West Kendall), FL?

Planet Fitness is open from 5:00 AM to midnight on Mondays, 24 hours from Tuesday to Thursday, 24 hours on Wednesday, until 9:00 PM on Fridays, and from 7:00 AM to 9:00 PM on weekends.

Where is Planet Fitness located in Miami (West Kendall), FL?

The gym is located at 15725 SW 72nd St, Miami, FL 33193, USA.