Nicklaus Children's Hospital Main Hospital Campus

Reviews

• SS

  Santi Santiago

  2 days ago
  5.0
  No parent ever wants to hear that their child is sick let alone find out he is born with a disease, its heart braking and your world comes to a stop, yet DR Calisto & Charessa who preformed the surgery answered every question we had (and we had a lot). Was there every step of the way and kept checking on us as if our son was his. Even after the surgery he kept in contact with us to make sure everything was ok and Amanda coordinator at his office also showed us so much love and support with everything that was happening with our son. Truly thank you so much for your service and so much more for the love you have shown not to just us but to our son. Thank you all of the surgical team and nurses at nicklaus children's Miami hospital thank you.
• NP

  N P

  6 days ago
  1.0
  I am not satisfied with this experience, largely due to both staff conduct and the behavior of other parents during the check-in process. I had an emergency visit and was met with unnecessary conflict involving parents who claimed emergencies without clear direction from staff, which created a chaotic and stressful environment. The guard at the entrance was dismissive and spoke over me rather than allowing me to explain their situation and said he already knew what I was saying without me saying anything which was rather rude because with customer service you need to shut up and listen and be attentive to people. But then again we can’t expect perfect from a security guard. The intake process was inefficient, with the nurse walking us back and forth looking for a room instead of taking my child directly where she needed to be. This lack of organization added frustration during an already stressful time. If this were not the only children’s hospital available, I would strongly reconsider returning. The quality of care and coordination has noticeably declined since the remodel, and the lack of empathy and compassion from both staff and those being checked in is very disappointing. On a prior visit, my other child was cleared here, only to be diagnosed with pneumonia at an urgent care the following day. That experience, combined with this visit, raises serious concerns about the level of care being provided. Parents trust these facilities with their children during emergencies, and that trust should be treated with the seriousness it deserves. I understand and respect that true emergencies must be prioritized, and I have always been patient when others were taken ahead of me. However, clear communication, professionalism, and compassion should be consistent for all families. The overall experience was upsetting and concerning.
• TO

  Tiffany Owens

  6 days ago
  5.0
  If I could leave a review for every single person we encountered at Nicklaus Children’s Hospital, I absolutely would. From the doctors to the nurses and support staff, every interaction was filled with compassion, professionalism, and genuine care for our family. Two doctors in particular deserve special recognition: Dr. Ragheb and Dr. Lallas. They were nothing short of AMAZING—true God sends. They were incredibly knowledgeable, professional, and deeply sympathetic toward our family during one of the hardest seasons of our lives. The nurses in Dr. Ragheb’s office are just as wonderful—always helpful, kind, and responsive. I know without a doubt that if I leave a voicemail, it will be returned. Ms. Julieth has been with us every single step of the way and is truly an angel. Her support, consistency, and care meant more to us than words can express. As well as Patricia :) There was also a male staff member who would come in to cheer up our son—after surgery and even during his week-long EEGs. He brought light and comfort during moments that could have been very overwhelming. He is such a sweet person and an incredible value to the team. God truly put this hospital in our path, and we feel so blessed to have met every single person who cared for our son. His surgery has been 100% successful so far, and he absolutely loves his nurses and doctors. He is so thankful for everything they’ve done to help him get to where he is today—and so are we. We will forever be grateful to Nicklaus Children’s Hospital and the extraordinary people who work there. Thank you a million times over.
• MA

  MICHELLE AUSTIN

  Feb 2, 2026
  5.0
  Best hospital for children & their families! The staff are all phenomenal, professional, supportive, helpful and with you every step of the way. My son Amaro was transferred from palms west to Nickulous in June of 2025, it was a very difficult time for him & our family. He was born with one kidney with 3 cysts, along with a diagnosis of a rare condition called Wolf-Hirschhorn Syndrome (WHS) is a rare genetic disorder caused by a deletion of genetic material on the short arm of chromosome 4 (4p-), often resulting in severe growth retardation, developmental delays, and intellectual disability. Key characteristics include a distinct facial appearance ("Greek warrior helmet"), seizures, hypotonia (low muscle tone), and feeding difficulties. It occurs in about 1 in 50,000 births and is usually not inherited, often arising randomly. We are from west Palm and I had other children at home to take care on such a difficult time, ages 10 & 2 years old. Not only that but I also had a lot of car problems. Our families life just took a turn downhill. With a lot of doubts, tears, long nights ahead to come I would recommend Nickulous children hospital to anyone!!!! Words cannot describe or express the gratitude, support system and love they all give to their children and families on the daily. If I could give you 1000000 million ratings I would. Thank you for becoming our family!!!
• NO

  Natalie Orengo

  Jan 24, 2026
  5.0
  A todos los padres que tengan hijos y estén considerando recibir cuidado médico en este hospital, como mamá puedo decir con total certeza que es una de las mejores decisiones que pueden tomar. En uno de los momentos más difíciles de nuestras vidas, cuando nuestro hijo fue diagnosticado con un tumor en la espina dorsal, y siendo una familia militar estacionada en Corea del Sur, tuvimos el privilegio de que nuestro hijo fuera atendido en Nicklaus Children’s Hospital. Allí, la Dra. Toba Niazi realizó una cirugía de altísimo riesgo con una excelencia, profesionalismo y resultados extraordinarios en un niño que acababa de cumplir 4 años. Siempre estaremos profundamente agradecidos por su conocimiento, dedicación y compromiso. Desde el primer día, todo el personal del hospital nos recibió con los brazos abiertos. No tengo absolutamente ninguna queja: fueron comprensivos, atentos y extremadamente cuidadosos con nuestro hijo, y ese mismo nivel de cuidado continúa hasta el día de hoy. Ya casi se cumple un año desde la cirugía y la Dra. Niazi junto a su equipo siguen brindándonos un servicio excepcional, trabajando con la misma excelencia y profesionalismo. Desde el día uno me he sentido en total confianza; todos demuestran un alto nivel de conocimiento, humanidad y empatía en todo lo que hacen. Quiero destacar de manera especial a Sarai Figueroa, Patient Liaison, quien desde el día cero ha sido clave facilitando la comunicación y la coordinación de citas. Gracias a ella, mis responsabilidades como madre durante este proceso han sido mucho más manejables. Su empatía, dedicación y calidad humana nos han hecho sentir en familia dentro de este hospital desde el inicio. También quiero agradecer a Jasmine Basso por su amabilidad, empatía y por siempre estar pendiente de nuestro hijo y de nuestra familia, buscando constantemente maneras de apoyarnos y ayudarnos en nuestra situación. Nicklaus Children’s Hospital no solo ofrece atención médica de excelencia, sino también un trato humano que marca una diferencia inmensa en momentos tan difíciles. Siempre estaremos agradecidos y no cambiaríamos absolutamente nada de nuestra experiencia.

Frequently Asked Questions About Nicklaus Children's Hospital Main Hospital Campus