LensCrafters at Macy's

4.8
259 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters at Macy's
19535 Biscayne Blvd, Miami, FL
33180-2314, United States

Hours

Reviews

4.8
259 reviews
5 stars
244
4 stars
1
3 stars
2
2 stars
1
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly, professional, and attentive service, particularly highlighting individuals like Fatima and Alex.

Product Quality

Customers expressed satisfaction with the quality of glasses and lenses, noting the variety of stylish options available.

Mixed Experiences

While many reviews were positive, there were some complaints regarding incorrect orders and poor service experiences, indicating inconsistency in service.

Professionalism

Several reviews highlighted the professionalism and knowledge of the staff, particularly during eye exams and product recommendations.

Overall Satisfaction

Despite some negative feedback, the majority of customers reported a positive experience and expressed a willingness to return.
  • MH
    mimi Harris
    Nov 5, 2025
    5.0
    Fatima was extremely helpful, patient and knowledgeable. We had a great time choosing frames
  • JG
    Jacqueline Gonzalez
    Oct 11, 2025
    5.0
    I highly recommend coming here to get your glasses! The service is excellent, the staff are friendly and professional, and they take the time to help you find the perfect pair that fits your style and comfort. The quality of the lenses and frames is outstanding, and the prices are very reasonable for the value you receive. Whether you need new prescription glasses or just want a stylish upgrade, this is definitely the place to go!
  • FO
    Fanny Ortiz
    Sep 3, 2025
    5.0
    La atención es súper de calidad 100/10
  • DD
    diligent
    Aug 29, 2025
    5.0
    Lens crafters
  • CF
    Charles Francois
    Aug 16, 2025
    5.0
    I had an outstanding experience at LensCrafters thanks to Fatima! From the moment I walked in, she went above and beyond to make sure I found exactly what I needed. She was patient, knowledgeable, and genuinely cared about helping me pick the right frames. Fatima took the time to explain the different options, made great style recommendations, and ensured everything fit perfectly. Her professionalism, attention to detail, and warm personality made the entire process enjoyable and stress-free. It’s rare to come across someone who combines expertise with such excellent customer service, but Fatima truly does. Because of her, I left not only with frames I love but also with the confidence that I made the right choice. If you’re looking for someone who will make your eyewear experience seamless and enjoyable, ask for Fatima—you won’t be disappointed!

Frequently Asked Questions About LensCrafters at Macy's

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.