Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,254 reviews
5 stars
1,206
4 stars13
3 stars3
2 stars4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Sandra, Janet, and Stephania for their helpfulness and professionalism.
Product Issues
Several reviews mentioned dissatisfaction with product quality and warranty issues, particularly regarding defective glasses and lack of transparency in billing.
Mixed Experiences
While many customers had positive experiences, some reported negative interactions with staff, particularly regarding empathy and communication.
Efficiency
Customers appreciated the quick service and efficiency during their visits, although some noted that the store could be understaffed during busy times.
- YCyani cardenteyJan 5, 20265.0Con María Palli tremenda Experiencia, atención y excelente servicio .
- KWKyle WilkinsJan 5, 20265.0Janet Escalmq is was Great. Above and Beyond to help me figure out what I need for my eyeglasses.
- GGGysenia GonzalezDec 29, 20255.0I always have an amazing experience at LensCrafters at The Falls! Sandra is truly outstanding — she is always available to help, incredibly knowledgeable, and goes above and beyond every single time I need assistance with my glasses. Her customer service is exceptional, and she makes the entire process smooth and stress-free. You can tell she genuinely cares about her customers and takes pride in what she does. I wouldn’t go anywhere else. Highly recommend asking for Sandra!
- LRluis rivasDec 24, 20255.0Sandra and Maria have the best customer service, 100% recommended.
- LLLianna Cruz LandinDec 16, 20251.0Terrible experiencia. Compré unas gafas Meta con ustedes y, después de apenas un mes y medio de uso, dejaron de cargar. El producto claramente salió defectuoso. Cuando fui a la tienda para que me solucionaran el problema, me informaron que debía pagar un copago de $126, algo que nunca fue mencionado ni explicado al momento de comprar el seguro, el cual adquirí precisamente para cubrir este tipo de fallas. En ningún momento se me advirtió que tendría que pagar dinero adicional para reparar o reemplazar un producto defectuoso desde su origen. Además, se excusaron diciendo que el producto es de Ray-Ban y que ellos solo lo venden, evadiendo toda responsabilidad, aun cuando la compra y el seguro se realizaron directamente con ellos. Esto me parece una práctica engañosa y una total falta de transparencia con el cliente. Uno paga un seguro esperando respaldo, no cargos ocultos cuando el producto falla en tan poco tiempo. No recomiendo comprar aquí.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide selection of designer frames and sunglasses, including prescription wearable technology.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What brands of eyewear can I find at LensCrafters in Miami?
This LensCrafters location carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Coach, Michael Kors, and more.
What are the operating hours of LensCrafters at The Falls Shopping Center?
LensCrafters is open Monday through Wednesday and Friday to Saturday from 10:00 AM to 8:00 PM; Thursday from 10:00 AM to 7:00 PM; and Sunday from 11:00 AM to 7:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through LensCrafters' appointment page using the provided scheduling link.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters provides in-store pickup services for customers.
What payment methods are accepted at LensCrafters?
LensCrafters accepts various payment options including American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa.
Are there other eye care providers near LensCrafters at The Falls Shopping Center?
Yes, nearby eye care providers include Dr Goldberg and Associates - The Falls and Dr. Arabitg and Associates, both offering optometry services.
What nearby shopping options can I explore before or after visiting LensCrafters?
You can visit nearby stores such as Bloomingdale's, Kay Jewelers, SWAROVSKI, and American Girl Miami for a diverse shopping experience.
Are there dining options close to LensCrafters at The Falls Shopping Center?
Yes, nearby dining options include Los Ranchos Steakhouse, Sokai Sushi Bar, Naked Taco, BRIO, BJ's Restaurant & Brewhouse, and Corner Bakery Cafe.