Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,250 reviews
5 stars
1,203
4 stars13
3 stars3
2 stars4
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, professionalism, and helpfulness, particularly highlighting individuals like Janet, Stephania, and Maria.
Service Issues
Several reviews mentioned slow service during busy hours and issues with billing practices, leading to dissatisfaction among some customers.
Product Quality
Customers expressed mixed feelings about the quality of glasses, with some noting high prices but also appreciating the selection and fit.
Positive Experiences
Numerous reviews highlighted excellent experiences, particularly with eye exams and frame selection, indicating a generally positive atmosphere in the store.
Management Concerns
A few reviews pointed out issues with management responsiveness and staff behavior, suggesting a need for improvement in customer handling.
- RMRayde MartorellNov 11, 20252.0I read only the two most recent reviews, and I agree with Raikza. The main issue in The Falls Lenscrafter office is the staff's lack of empathy. Today, November 11, 2025, at 11:42 a.m., my phone call was put on hold by a staff member from the doctor's office (who refused to identify themselves). After waiting for four minutes, I decided to call again. After three unanswered phone calls, an angry person stated, "You disrespect my staff, and I'm not going to continue this conversation". She got angry when I asked why she left me on hold for four minutes and then ignored my phone calls. Arrogance, a lack of empathy, and a lack of communication skills could cost thousands in loss when a customer who has made business there decides to move to another optical services provider.
- LWLizzy WOct 29, 20251.0I am writing this review to hopefully warn others to not shop at this place. I went there to do a minor fix on my glasses that I have bought from their stote, they said “just so you know, IF WE BREAK IT, YOU ARE RESPONSIBLE FOR THE COST.” I asked “how can it happen? I bought it from here. Can’t you fix on my glasses without breaking it?? Are you not able to tell whether a repair will be likely to break a glass or not?” Then I noted that I bought a protection plan, for which I had to pay >100$, they said I’d still have to pay 50$ IF THEY BROKE MY GLASSES WHILE REPAIRING. Btw, 50$ is if you have a plan. If you don’t, you are responsible for the entire cost. So much for “lens crafters.” I bought very expensive glasses for them a year ago (they charge way more than other places) hoping that I would be getting good quality glasses. Whoever the manager is, I don’t know if this will make a difference, buy you lost 4 customers, who have been visiting for years. I will also tell this to anyone who mentions your name in a conversation. Sometimes you think being this cheap & tricky might earn you money, but it makes you lose customers. I used to pay 500+ $ there every couple of years just for myself, not counting my family. Well, you lost thousands trying to save 50.
- DHDavid HerreraOct 27, 20255.0Amazing and quick service. My new location to come. Janet took car of me and made sure I was taken care of before I left. Will return soon
- MPManuel PoceiroOct 23, 20255.0Lucia is the best and very professional
- THThomas HartzellOct 19, 20253.0Service is slow. Store is busy so there should be more associates to help during busy hours. Glasses are first pair I will not need to have adjusted but they were very expensive! They did not even provide a cleaning cloth, for 2k there should have been at least one. Although glasses are nice I’ll be moving family to another location.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide selection of designer frames and sunglasses, including prescription wearable technology.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What brands of eyewear can I find at LensCrafters in Miami?
This LensCrafters location carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Coach, Michael Kors, and more.
What are the operating hours of LensCrafters at The Falls Shopping Center?
LensCrafters is open Monday through Wednesday and Friday to Saturday from 10:00 AM to 8:00 PM; Thursday from 10:00 AM to 7:00 PM; and Sunday from 11:00 AM to 7:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through LensCrafters' appointment page using the provided scheduling link.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters provides in-store pickup services for customers.
What payment methods are accepted at LensCrafters?
LensCrafters accepts various payment options including American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa.
Are there other eye care providers near LensCrafters at The Falls Shopping Center?
Yes, nearby eye care providers include Dr Goldberg and Associates - The Falls and Dr. Arabitg and Associates, both offering optometry services.
What nearby shopping options can I explore before or after visiting LensCrafters?
You can visit nearby stores such as Bloomingdale's, Kay Jewelers, SWAROVSKI, and American Girl Miami for a diverse shopping experience.
Are there dining options close to LensCrafters at The Falls Shopping Center?
Yes, nearby dining options include Los Ranchos Steakhouse, Sokai Sushi Bar, Naked Taco, BRIO, BJ's Restaurant & Brewhouse, and Corner Bakery Cafe.