Club Pilates

Reviews

• VG

  Vanessa Gonzalez

  Dec 18, 2025
  1.0
  Billing and contract enforcement here were disappointing. I have been a member at this Club Pilates location for over a year since moving to Miami, which makes this experience even more disappointing in terms of how long-term members are treated. My membership was canceled over a $15 late fee, despite the signed agreement not permitting termination for that reason. When I spoke directly with the location’s manager, Issa, I requested a prorated refund for the unused portion of my paid billing cycle and was told this was “not possible,” even though the membership contract states that unused prepaid dues must be refunded when the club terminates a membership. The issue has still not been fully resolved, and I am currently waiting to hear back from the regional manager. Due to conflicting information and how the situation was handled, I felt compelled to have my lawyer review the contract, as I felt I was being misled regarding my rights under the agreement. The process has been unnecessarily stressful and poorly managed for a premium-priced membership. Proceed with caution and read the fine print.
• AM

  Amanda Mirus

  Nov 26, 2025
  1.0
  I showed up TWO minutes late for class and they refused me entry into the class. Fine. It's my fault for being late - even if it was only by two minutes. I asked the front desk girl if they would be able to waive the fee since I'm never late and it was only two minutes. She said no and said there was nothing that she could do and I will be charge a $25 no show fee. Even though I showed up. The front desk girl was not helpful at all and had a whatever attitude and just brushed me off like “not my problem”. I have the destination membership and pay $359 a month for this membership and they want to charge me $25 for being two minutes late?? I work and the classes they offer are already very limited on the times they offer it. I'm seriously considering canceling my membership altogether.
• VC

  Victoria Corderi

  Nov 6, 2025
  5.0
  Good studio, some GREAT TEACHERS: Monica, Alissa, Andrea. Classes change because of erratic attendance and that’s a shame…more need to discover this terrific place!
• JM

  jennifer marin

  Oct 19, 2025
  1.0
  Came to the studio 10 minutes late wouldn’t let me join the class due to policy, okay understandable. Asked if they could waive the fee since it’s my first time attending this particular studio and weren’t helpful the front desk girl was incapable of calling the manager. I wasn’t aware the parking situation in this plaza where the studio is located is pretty difficult to find parking so show up 15 mins earlier. Giving it one star because i have a passport membership with club Pilates and it’s this kind of service after i show up to the studio and they don’t waive my no show fee.
• SP

  Soledad Mendoza Puiggros

  May 8, 2025
  1.0
  Hago Pilates hace muchos años,y me mude hace unos meses a edgewater. Me anote aqui y el peor centro de pilares que he asistido . Son pocas las clases que tienen disponibles a la la mayoria de las veces te tienes que apuntar en wishing list .y te avisan 15 minutos antes con lo cual no da el tiempo a llegar y luego ellos descuentan directamente. Asisti hoy , llegue a la clase . A mitad de la clase cambie de lugar porque la musica estaba muy fuerte y no podia oir a la profesora . Fernanda la manager que en ese momento estaba tomando la clase , a pesar que yo me movi con consentimiento de la instructora , se levanto de la clase se me acerco y me hecho de la clase humillandome delante de todos diciendo que no podia entrar despues de los cinco minutos.todo por suposiciones La chica de recepcion le dijo que yo habia entrado a horario . Ella que en vez de hacer su trabajo estaba tomando la clase . Realmente es desagradable la mala atencion ,mala vibra que hay en ese lugar . Falta de profesionalismo abuso de autoridad . Un lugar que debiera ser para bienestar es la prometa vez en 57 años que tengo que en un gimnasio hay tan mala atencion al publico la mayoria son agradables para disfrutar del momento. . Espantosa la experiencia !

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