Baptist Health Cardiology & Sleep Medicine | Kendall (Galloway)

Reviews

• SB

  shakira brizuela

  Jan 1, 2025
  1.0
  Received an echocardiogram here and was in quite some pain after. The tech said the pressure was necessary but I don’t think I should have this much discomfort after an ultrasound.
• EG

  Eric G

  Jun 18, 2024
  2.0
  I should begin this review by admitting that I have just recently left the care of this office. I've worked several years in healthcare, so perhaps I have a unique perspective of what it's like to work for a medical office, and what it is like to be a patient of one. What prompted me to leave, frustratingly, was not even the quality of care from the MD I've been with for the past few years. What pushed me to leave was the lackadaisical and uninitiated administrative staff. Here are a couple of my experiences: Upon arriving for one of my visits, a very unenthusiastic and seemingly jaded medical assistant took me to my room, completed her metrics on me, then left just after telling me the doctor would be in shortly. After waiting 45 minutes in the room alone, with no follow-ups or check-ins, I finally peeked my head out of the room in an effort to get the attention of someone who could move things along for me. In doing so I had a direct view of my cardiologist in his office across the hall; his door open, eating an apple (not his fault; you’ll find out why in a moment). Just then, the medical assistant walked out of the room directly next to mine and looked at me as if she was confused and unsure of who I was or what I was doing there. Before she could say anything I politely said "Hey, I'm sure it's a busy day today, but I've been in for close to an hour and I haven't heard anything. Do you know if he will be coming in soon?" to which she looked me straight in the eye and said "What's your name again and who are you here to see?" and that, ladies & gentleman, means she completely forgot I was in there. After two minutes, the doctor came right in. Which further confirmed that the medical assistant just absolutely forgot to tell the doctor that he had a patient waiting for him (which is why he was in his office snacking on an apple—again: not his fault!) In a separate yet related incident: following this very appointment, the doctor referred me to conduct a specialized study with another office to determine whether or not I had a condition that fundamentally affects my day-to-day wellbeing. Upon completing the study, I was told that I would be contacted by my cardiologist's office with the results, but a call never came. I waited about a week, then I called the cardiologist's office myself to ask if I could expect to hear back about my results or if I would have to wait for my pre-scheduled next appointment to find out—which, at that time, was two months from then. The medical assistant on the phone told me that my cardiologist was currently on vacation, but that a note would be left for him to contact me once he returns to discuss the findings... I never received a call and heard nothing from my cardiologist's office until two months later…the day of my pre-scheduled follow-up appointment. My cardiologist then told me the unfavorable results of the study. Only made worse by the fact that I had to wait two whole months with anticipation to hear it, all the while unknowingly suffering from the condition itself. The doctors themselves are fine. But unfortunately, you spend most of your visits engaging with medical assistants, schedulers, and support staff more than you do the actual physician. And if they can't get it together, then it means a loss of patients for the doctors. At least it does in this case.
• JJ

  JoAnn Johnson

  May 12, 2024
  5.0
  My visit with Dr. lluyomade and staff was awesome. very professional knowledgeable. I enjoyed my visit and looking forward to working with him.
• GF

  Gaby Fernandez

  Nov 10, 2023
  5.0
  Excellent service and attention from nurses, staff and of course technician. They solved referral problem from my insurance. Thank you Haydee