Quest Diagnostics

Reviews

• HC

  Hasan Cengiz

  5 days ago
  1.0
  went in early (6:30 AM) for a routine drug screening expecting a quick visit, similar to my experience with Labcorp. Unfortunately, my experience at Quest Diagnostics was the complete opposite. After signing in at the kiosk, the first available appointment showed 7:30 AM. I selected the standby option instead, but shortly after, a staff member informed me their standby system wasn’t working properly and I needed to choose a time slot. The system then wouldn’t allow me to do that because I was already checked in as standby. This required staff to manually fix the issue, and by then I had lost my original place and was pushed to a 7:40 AM slot. The process inside was also uncomfortable. I was asked to empty my pockets into a locker that already contained medical items, including empty specimen cups, which did not feel appropriate. After providing the sample, I was asked to verify the cup number against the system, but the process didn’t inspire much confidence given how easily things could be mishandled. On top of that, the staff member assisting me appeared visibly frustrated and unwelcoming, which made the whole experience even more unpleasant. Overall, what should have been a quick visit turned into a frustrating 1.5-hour experience due to disorganization and poor communication. I hope improvements are made to streamline the process and enhance patient experience.
• JW

  Johnny Rock Walker

  Mar 28, 2026
  5.0
  Professional, knowledgeable, Polite
• JL

  James Leonard

  Mar 24, 2026
  5.0
  No problems.
• LF

  Lindsay Furr

  Mar 17, 2026
  5.0
  Kayla is an absolute angel! As a healthcare worker who frequently drops off lab work for my patients, I can confidently say she is one of the most efficient and reliable lab techs I’ve worked with. She also took the time to educate me on ways I can improve, which I truly appreciated. Exceptional service every time!
• KF

  Keith Ford

  Mar 5, 2026
  5.0
  It did take me a little longer than expected to do my appointment online but I'm not as good as I used to be but once I got it it was perfect and the wait time was only minutes and everyone that I've had so far the one I do remember her name is Santana they were all very good and amazing thank you so much for the great service