The Lakeland Regional Health Medical Center Emergency Department has earned state and national awards for the revolutionary ways we reduce wait times, provide faster diagnostic testing, and achieve better and safer patient care. Though we are one of the busiest single-site emergency departments in our nation, our patient wait times are exemplary.
Our team and processes have earned us the 2014 Innovation of the Year in Patient Care Award from the Florida Hospital Association and the 2014 EmCare Genesis Cup Award for healthcare innovation. We are also an Accredited Senior-Friendly Emergency Department by the American College of Emergency Physicians.
Location
Lakeland Regional Health Medical Center Emergency Room
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.