LensCrafters

Reviews

• RS

  Robert Shedlock

  3 days ago
  5.0
  LensCrafters on N 98 in Lakeland Fl was a Great experience . Very Professional, Above and Beyond any expectations, Leilani did an outstanding job. I rarely do these surveys.
• LB

  Latasha Boyd

  Mar 12, 2026
  5.0
  As a first timer in LensCrafters was a great experience. My first time having to wear glasses. My experience was great. Everyone there are so nice and knowledgeable about your eyes. Turned out, I needed glasses and Lisa was wonderful shows me the difference between them all. She showed me the prices between all of it. From color to shapes, the color of the lines. Thank you so much for showing me the difference. Great customer service. Very friendly. This will be my place to go to. 😊😊😊😊
• MV

  Mike Vitali

  Mar 10, 2026
  1.0
  Absolutely the worst place I have ever been to my appointment was at 12:40 PM. I called and said I’m stuck in an accident on I four the woman on the phone said OK I’ll let them know and we’ll see you when you get here. I arrive at 12:47 when I got there, the woman told me I’ll have to reschedule since I was seven minutes late after she told me that she would see me when I get there I would have turned around and went back home if she would’ve told me that over the phone when I called her to tell her I was going to be late. I asked if I could speak to her boss or whoever the manager was she said like I don’t really have a boss. Stupid doctors, stupid people at the front desk. You need to shut down. But thats ok I got a same day appointment at 4pm at Costco so who needs lens crafters anyway
• AA

  Ashley Arce

  Feb 26, 2026
  1.0
  As someone who has worn glasses since age 6 and has gone to MANY eye doctors, this is by far the worst experience I have had. I get to my appointment with Abuaita I guess, and was given a paper for eye dilation and the eye scan. I did not want my eyes dilated as I am driving myself, and I had the scan done a couple years back and did not want to spend the extra $35. The receptionist (wish I grabbed his name) essentially said you HAVE to do one or the other. I told him I have never had this issue at Americas Best, and he said well different practices. There is no way around this extra test. So unless you want to be forced to pay for an extra test, again I have gone to the eye doctors my entire life, then I would avoid this location by all means. I have never felt so forced to pay for something that wasn’t required. NEVER AGAIN. This place is clearly more interested in the money, than respecting the time and budget of their clients.
• MM

  Maurice McNish

  Feb 22, 2026
  5.0
  I was very pleased with my visit at this store. Dr. Brian was very professional, he explained every aspect of my eye exam in detail. I want to give a special thanks to Leilani, the sales associate. She was phenomenal! She was very helpful and knowledgeable of the products. Her dedication and professionalism speaks volume for this store. I highly recommend a visit to this location. Both my wife and I are very pleased with the quality of service we received.

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