Club Pilates

Reviews

• JC

  Jasmin Calle

  Feb 13, 2026
  1.0
  I’m really disappointed with my experience at Club Pilates Lake Mary. I arrived 10 minutes late to class for the first time ever as a single mom juggling three jobs. I understand policies exist, but instead of any understanding or flexibility, I was not allowed into the class. The manager, Bella, handled the situation. When I asked to cancel my membership, she was smiling with a grin and informed me that I would be charged for an additional month. The interaction felt dismissive and lacked empathy, especially given that this was my first time ever being late. Being turned away from a class I paid for and then told I would be charged another month felt excessive and punitive. Fitness studios promote wellness and community, but this experience felt rigid and transactional. Unfortunately, it left a very bad impression. Also, Bella initially refused to provide me with proof of cancellation. I had to insist that she at least send me an email confirming it in writing. As a paying member, having documentation of cancellation should not require pushing for it.
• AL

  Acoreous Lewis

  Dec 16, 2025
  1.0
  I signed up for Club Pilates because I wanted to try it out and see if I liked it. I purchased an 8-class membership for $159.99. Unfortunately, I only attended 4 classes because the experience was not what I expected. The instruction style made it very difficult to follow along. Many times the instructors were laying down and exercising with the class, which made it hard to see the next movement or routine. For beginners especially, this was frustrating and confusing. When I decided it wasn’t for me, I attempted to cancel through the app, only to find out that cancellation is not allowed through the app. I then called to cancel and was told I had to provide a 30-day notice, which essentially forces you to pay for two months, regardless of whether you continue attending classes or not. There is absolutely no 30-day trial, despite how the membership is presented. I spoke directly with the general manager, Bella, on 12/10/2025, yet Club Pilates has continued attempting to charge my debit card. On 12/15 at 7:19 PM and 7:22 PM, they tried to charge my card $159 twice back-to-back. I also now have an unauthorized charge of $20 dated 12/13/2025, even though I have not been there since November. To make matters worse, they are now threatening to send my account to collections for services I never received, while I am unable to use the 4 remaining class credits that I already paid for. This experience has been misleading, stressful, and incredibly disappointing. I would not recommend Club Pilates to anyone unless you are fully aware of their restrictive cancellation policy and aggressive billing practices. NEVER AGAIN.
• BL

  Brittany Lauren

  Oct 21, 2025
  5.0
  I’ve been loving this studio- I’ve tried classes with all the instructors to find my favorites and it’s funny, my favorite isn’t the same as my friend’s, so definitely try a few to see who fits your vibe best. Also, don’t just stick to reformer- highly recommend trying them all!
• RC

  Rene Curtis

  Jul 4, 2025
  1.0
  The manager, Bella, might be the rudest least helpful person I've ever met. Be warned. Watch you credit cards after you visit.
• LP

  Lindsey Picquet-Stewart

  Oct 21, 2024
  5.0
  The instructors here are awesome; Shantal, Adriana, Kelly, Shelly & many more at different locations - very knowledgable & can modify to any level! Their front desk ladies are also super accommodating :)

Frequently Asked Questions About Club Pilates