LensCrafters

4.8
852 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
3332 NW Federal Hwy, Jensen Beach, FL
34957-4402, United States

Hours

Reviews

4.8
852 reviews
5 stars
800
4 stars
10
3 stars
4
2 stars
6
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dennis, Crissy, and Kara.

Product Quality

While most reviews highlighted satisfaction with the eyewear selection and quality, there were some complaints about issues with frames and lenses.

Timeliness

Several customers expressed frustration with delays in receiving their glasses, indicating a need for improvement in processing times.

Professionalism

The professionalism of the staff was frequently noted, with many customers appreciating the thoroughness and care taken during their visits.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding customer service and product issues, suggesting inconsistency in service quality.
  • JB
    john bowser
    Nov 15, 2025
    1.0
    Poor customer service Will never return
  • EM
    Erick Markland
    Nov 13, 2025
    5.0
    Chrissy was amazing and very attentive. The service was quick and effective with great results. I’ll definitely be back for future purchases.
  • SC
    Sheterica La'Shell Cain
    Oct 27, 2025
    5.0
    Tacien assisted me with purchasing my gorgeous eyewear! She even fought hard for me to make a claim with my insurance company. Excellent customer service—10/10 for sure!
  • CF
    Cindy Feucht
    Oct 24, 2025
    1.0
    What a horrible place! AI exams should not be done, what a disaster this place is, let alone being way overpriced!
  • JF
    Jill Finder
    Oct 19, 2025
    5.0
    Dennis (assistant manager) was fantastic -- very knowledgeable, professional, patient and kind. He was so great that I brought a family member in a few days later to purchase a pair of prescription glasses with Dennis's help. And Marty (optometrist) is also amazing. I am extremely happy with, and grateful for, everything Dennis and Marty did to help us. I highly recommend them and this LensCrafters location.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.