LensCrafters

Reviews

• MC

  marcos contreras

  Apr 5, 2026
  5.0
  I was there with an aye allergy issues and the Dr. There was friendly and helpful, he gave the right eye drops and the eye allergy has gone.
• GG

  Grettel Anniet Garcia

  Mar 27, 2026
  5.0
  I highly recommend this LensCrafters store—I would give them 10 stars if I could! I’m a regular LensCrafters customer, but I had never visited the Town Center location before. A few days ago, I went in to order a new pair of glasses and accidentally lost my Pandora bracelet without even realizing it had fallen. When I returned to the store almost two months later, the person who helped me (unfortunately, I didn’t ask her name—she was a young Asian woman who wears glasses) returned my Pandora bracelet. She had been keeping it all this time in case I came back one day. It was such a beautiful surprise! She was incredibly honest and kind. I highly recommend this location—excellent service! Also, Chris, the sales associate, is an excellent person—very kind, polite, and patient with customers.
• CH

  Craig and Michelle Heyne

  Mar 25, 2026
  5.0
  Awesome experience! Frome the exam with Dr. Mack to the retail side with Jesse! Just awesome!
• GG

  Glimmer of Gabbi

  Mar 24, 2026
  1.0
  Extremely rude! No one greeted me when I walked in and I was yelled at twice, asked if I had an appointment and ordered to come to the front like I was a dog to check in. They lack customer service, professionalism, I’ve never been treated in such a condescending manner. Also the store is disorganized, dirty and cluttered. Edit: I wish I read the reviews before wasting my time at this dollar tree reading glass pop up shop cos playing as a reputable optometrist!
• DD

  Danelle

  Mar 15, 2026
  1.0
  Absolutely the WORST service and care I have ever had with LensCrafters!!! 1st trip they did a half assed eye exam and gave me a script for lenses that was so bad I ended up with a headache after wearing my glasses. Took 2 weeks to get an appointment to have my eyes rechecked and the prescription changed then told it would take 10 days to get the lenses and an additional $91 dollars after paying over $300 the first visit. No sooner left and they call me telling me I didn't pay for something the first time and if I didn't pay another $89 they would cancel my order completely and not correct my glasses. After arguing and emailing the copy of my receipts from the first visit they tell me it was not posted my account correctly the first time. Again the worst customer service at this location!!! I've used LensCrafters for about 20 years but I will drive out of the way not to ever go to this location again!! Save your money and go somewhere else.

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