Planet Fitness

4.1
483 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
7628 103rd St, Jacksonville, FL
32210, United States

Hours

Reviews

4.1
483 reviews
5 stars
305
4 stars
74
3 stars
26
2 stars
17
1 star
61

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and helpful, although some reported rude behavior from specific employees.

Cleanliness

The gym is generally noted for being clean, but there are complaints about dirty bathrooms and inconsistent cleaning practices.

Equipment Availability

Customers appreciate the variety and availability of workout machines, with some locations having more equipment than others.

Customer Service Issues

Several reviews highlighted significant issues with customer service, including difficulties with account management and perceived scams regarding billing.

Atmosphere

The gym is described as having a positive and welcoming atmosphere, with many enjoying the 'judgment-free zone' concept.
  • JD
    john davis
    Oct 22, 2025
    5.0
    I dont get the bad comments on here people are just stupid. Ive been to Golds gym for freaking decades in 3 cities and this place is as good as any of them.Staff is friendly and helpful as can be too. This is also the only gym Ive been to that has about 2 of every workout machine.Im impatient and dont like waiting so I love this. Since they got all the new equipment this place is legit.
  • CS
    Charmaine Stuart
    Oct 11, 2025
    1.0
    I dont like this place at all
  • MA
    Mariam Al
    Oct 7, 2025
    5.0
    Great
  • SM
    Sanichka Marie
    Sep 19, 2025
    1.0
    Your better off going to another gym. These folks will RIP you off. I closed my account a month ago. They are still taking money out my account. What's even crazier is the manager closed my account a month ago. So why are these people still taking money from me. They give you a 1 800 number which is garbage . During covid they robbed many clients and it was on the news ..My roommate warned m, he said watch out..they will drag closing your account and keep charging you. What a scam they got going on. Not happy at all
  • BD
    Briana Cabrera Desvarieux
    Aug 12, 2025
    1.0
    Tonight (Wednesday 8/12/25) I went to this location with my little sister (15) and father. We normally go to the Normandy location. But being that it was kinda late, we decided to try a closer location. Workout was great and initial staff was friendly. A nice man with locs at the front desk helped me and my sister out after our work out. She’s new to the gym, so I wanted to show her some of the perks that come with her membership. The man let us know we could use the hydro massage chair after the guests that were currently using it. So her and I sat at the little table by the front door, in perfect view of incoming and outgoing traffic; and of the front desk. There was a man dressed in a security uniform hanging around the front desk, conversing with the worker with the locs. I noticed him glancing at almost EVERY woman’s rear end as they passed by in that short 8 minute wait. I chalked it up to him just being a perv…I went about my business. On our way out of the black card spa, my sister (FIFTEEN) passes in front of me, her rear to the front desk, to meet up with our father. The security guard very clearly goes, “mm mm mm” as if something was tasty. My gut told me something wasn’t right. I’m not ignorant but I don’t wanna wrongly accuse anybody. The man was sharing a bowl of fruit with the front desk attendant. So I made sure, “You’re talking about that fruit right?” Is how I responded. He begins to cheese uncomfortably. The man with the locs walked to the other end of the counter, hands up in the air in a surrendering gesture—away from the security guard saying, “I’m not associated with him.” To me, that suggests front desk associate knew security guard was doing something wrong. Maybe I’m making something out of nothing. But needless to say we won’t be returning to this location, and I recommend parents with teens not come here either.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Jacksonville (Oak Hill Village), FL?

Planet Fitness in Jacksonville (Oak Hill Village), FL is open 24/7 from Monday to Thursday, open until 9 PM on Fridays, and from 7 AM to 7 PM on Saturdays and Sundays. Holiday hours may vary.

Where is Planet Fitness located in Jacksonville?

Planet Fitness is located at 7628 103rd St, Units 16-20, Jacksonville, FL 32210, USA.