Planet Fitness

4.4
618 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
6060 Fort Caroline Rd, Jacksonville, FL
32277, United States

Hours

Reviews

4.4
618 reviews
5 stars
436
4 stars
84
3 stars
33
2 stars
15
1 star
50

What are people saying?

AI-generated from recent customer reviews

Staff Issues

Several customers reported rude or unhelpful staff, particularly during membership cancellations and inquiries.

Cleanliness

The gym is generally described as clean, but some reviews noted inconsistent cleanliness, especially during busy hours.

Equipment Maintenance

Customers mentioned issues with broken or aging equipment, and some machines were reported as not being replaced.

Customer Service

Mixed feedback on customer service; while some staff were praised for being friendly, others were criticized for being dismissive or unprofessional.

Atmosphere

The gym is described as having a welcoming atmosphere, but some customers felt uncomfortable due to staff behavior.
  • BM
    Belinda Morado
    Oct 28, 2025
    1.0
    Went in to cancel my membership last week. The woman at the desk refused to to get the manager, I had to ask another employee. When the manager came out I spoke with him about just signing up less than a week ago and I was being charged for the 1.00 sign up fee that turned into 5.00. And now I have a 15.00 late fee due to the way it was advertised. The manager refused to cancel my account then told me he would look into removing the late fee and reach out to me. The manager never asked for Any of my information and when I pointed it out his face turned red and he took a photo of me. I will be canceling this account and signing up elsewhere so I can be treated like a customer. The manager Never reached out. The Manager needs training on how to be a Manager.
  • M2
    Mega 2
    Oct 7, 2025
    5.0
    Nice gym great selection of machines and free weights, most importantly truck driver friendly
  • JP
    Juan emilio Martinez peralta
    Sep 29, 2025
    1.0
    I have more than 4 years with the black membership of planet fitness using it in all states and I have never had problems in any state and with any staff who have always been very respectful people but today was the exception in this gym the people who are in today's shift are disrespectful putting themselves from you to you with the client yelling and threatening him I never believed that in a gym of such prestige something would happen so don't go to that gym I don't recommend them
  • MN
    Marcia Navarro
    Sep 29, 2025
    1.0
    Terrible service! The staff yells at customers.
  • DB
    Dion Burke
    Sep 24, 2025
    1.0
    My wife cancelled her membership in mid July. We were billed for August and September because the staff didn't remove the charges. She was told that she can still work out there until October 16th. We would have preferred to have our money.

Frequently Asked Questions About Planet Fitness

What is the philosophy behind Planet Fitness Jacksonville (Ft. Caroline Rd.)?

Planet Fitness believes everyone is strong in their own way and offers a welcoming Judgement Free Zone to help members build strength at their own pace.

Where is Planet Fitness Jacksonville (Ft. Caroline Rd.) located?

It is located at 6060 Fort Caroline Rd, Jacksonville, FL 32277, USA.