Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
233 reviews
5 stars
185
4 stars
7
3 stars2
2 stars
7
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Ruby, Will, and Braden for their exceptional service.
Customer Service Issues
Some reviews highlighted negative experiences with customer service, including rude behavior from certain staff members and dissatisfaction with how complaints were handled.
Prescription Accuracy
Several customers reported issues with incorrect prescriptions and dissatisfaction with the eye exam process, leading to vision problems and frustration.
Overall Experience
While many customers had positive experiences and appreciated the service and selection, there were notable complaints about long wait times and inconsistent service quality.
Value for Money
Customers appreciated the discounts and promotions available, which made purchasing glasses more affordable, although some felt the products were overpriced.
- EFEugene FeatherNov 7, 20255.0I've had some trouble getting a correct prescription after cataract surgery - the problem was with the doctor, not LensCrafters. Today, Daniel Richards at the facility in the Avenues Mall in Jacksonville, Florida caught an error in the numbers written at the doctor's office. This saved us time and aggravation. Our thanks for his attention to detail.
- BMBridgett MixsonNov 3, 20255.0Absolutely LOVED this visit!!! The ophthalmologist staff to the lens crafters staff were extremely helpful and informative!!!
- FCFrank CampbellNov 1, 20255.0Will and Dan were amazing with helping me with my repair…have been coming to this location for several years and they are always helpful…highly recommend
- KBKathy BaldwinOct 18, 20255.0Staff are amazing!
- MBMary BSep 12, 20255.0First visit here and couldn't be happier! The staff was friendly and beyond helpful and welcoming! They made it feel like I've been a patient with them for years! Braden was amazing!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at The Avenues Mall offer?
LensCrafters provides comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands of eyewear are available at this LensCrafters location?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and many more at this location.
Does LensCrafters accept vision insurance plans and which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
What are the store hours for LensCrafters at 10300 Southside Blvd?
LensCrafters is open Monday through Saturday from 9:30 AM to 7:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam online for the LensCrafters location at The Avenues Mall?
Yes, you can schedule an eye exam online through LensCrafters' official website or directly via their scheduling link provided.
What payment options are accepted at this LensCrafters?
The store accepts various payment methods including American Express, Visa, MasterCard, Discover, cash, check, Apple Pay, and Android Pay.
Is LensCrafters wheelchair accessible and accept credit/debit cards?
Yes, LensCrafters at this location has a wheelchair accessible entrance and accepts both credit and debit card payments.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby, you can visit the GNC for vitamins and supplements, enjoy a relaxing visit at Sugar Kids Spa, or grab a meal at Cielo Azul Mexican Kitchen and Seafood.
Are there shopping options close to LensCrafters at The Avenues Mall?
Yes, there are several shopping options nearby including Rack Room Shoes, Finish Line, LOFT, Gretchen’s Hallmark Shop, and Bath & Body Works.
What transportation options are available near LensCrafters to help me get there?
Fun Valley Express, a local train station providing transportation services, is located near LensCrafters and can help you reach the store conveniently.