Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
466 reviews
5 stars
392
4 stars
12
3 stars3
2 stars
11
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members like Nikki and Miyu received high praise for their professionalism and helpfulness, others were reported as rude and unprofessional.
Staff Knowledge
Several customers highlighted the knowledge and expertise of staff members, particularly in helping with frame selection and explaining lens options.
Appointment Issues
Multiple reviews mentioned issues with appointment scheduling and long wait times, leading to frustration among customers.
Product Quality
There were complaints about prescription errors and issues with glasses fitting, indicating inconsistency in product quality.
Overall Experience
While many customers had positive experiences, there were significant negative reviews regarding service and management, suggesting a need for improvement.
- LDLogan DuckettJan 5, 20265.0The Doctor at this LensCrafters and the employees are amazing. I went on a trip with my family and my son had forgotten his contacts. We were in town to go see the Jacksonville Jaguars game. The staff helped us get his prescription from our home town LensCrafters, and the doctor made sure that we left with enough contacts for our trip! I wish I had gotten his name to add to this appreciation review. Because of this store my son was able to see the Jaguars win at EverBank Stadium and win the AFC South title! If you live in Jacksonville or are traveling through you should definitely use this store for any of your glasses or contact needs. Thank you again and GO JAGUARS!!
- JMJason MullvainJan 3, 20261.0If I could give a ZERO STAR REVIEW I WOULD...Went in to get eye exam and glasses guy at eye exam said I had to do a retina exam for a 39.00 dollar Co pay I told him I didn't want that a d he informed me it was the only way they do it...I called another lenscrafters and they informed me I did not have to do that test...So that tells me this location is scamming people. I would definitely not use this location.
- LKLarry KapplemanDec 26, 20255.0Kaela was excellent. She spent a great deal of time with both my wife and I is getting us the best glasses that suited us best and at the best price. With Nikki's help they were also able to turn a sunglasses disaster (because of Oakley) into a win as they figured out a way for me to get new sunglass lenses when oakley said no. Would highly recommend LensCrafters for all you glasses and lenses needs. My experience was at the Town Center location.
- JAJinky ADec 21, 20251.0Dr Hewell Eaves was an hour and a half late for his first appointment today. No apologies whatsoever. Our time is as valuable as his.
- ASAdam SmithDec 13, 20251.0I went there paid $1,000 for some glasses and some contacts somebody broke into my car and stole it all I've called them repeatedly because I don't live in the area anymore to get my prescription so I can get them replaced and every time I call they hang up and never answer the phone I go through the whole rundowns up
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters offer at this location?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also provide prescription wearable technology products.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
What are the operating hours for LensCrafters?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at this LensCrafters location?
You can schedule your eye exam online via LensCrafters' official scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=3209&storeId=10851
What brands of eyewear are available at LensCrafters in Jacksonville?
This LensCrafters location carries a wide range of designer brands including Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for your convenience.
What payment methods does LensCrafters accept?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
How accessible is this LensCrafters location for people with disabilities?
This LensCrafters location has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby you can visit Paul Mitchell The School Jacksonville for beauty education, various mobile phone stores like Cricket Wireless and Tech Genies, and popular dining spots such as Mason's Famous Lobster Rolls and Shake Shack. These locations provide convenient options for shopping, food, and services around St Johns Town Center.
Are there entertainment or shopping options near LensCrafters that customers might enjoy?
Yes, near LensCrafters at St Johns Town Center, you can explore GameStop for video games and electronics, visit Men’s Wearhouse for designer clothing, enjoy sweets at Kilwin’s candy store, or relax at Polish - The Nail Bar and Blo Blow Dry Bar for beauty services.
How can nearby transit or local businesses assist customers visiting LensCrafters?
Customers can use nearby stores such as Tech Genies and Cricket Wireless as reference points or to purchase mobile accessories before or after their visit. These amenities make the shopping experience at St Johns Town Center convenient and accessible for LensCrafters customers.