Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
455 reviews
5 stars
385
4 stars
12
3 stars3
2 stars
11
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Nikki, Miyu, and Monique.
Efficiency
Several reviews noted the quick service and efficiency in processing orders and eye exams, with many customers receiving their glasses the same day.
Mixed Experiences
While many had positive experiences, there were significant complaints about poor customer service, particularly regarding prescription errors and unprofessional behavior from some staff.
Product Knowledge
Customers appreciated the staff's ability to explain lens options and frame choices, contributing to informed purchasing decisions.
Appointment Issues
Multiple reviews mentioned long wait times for appointments and issues with scheduling, indicating a need for improvement in this area.
- DGDexter GalangNov 10, 20255.0Excellent service: so appreciative of Nikki fixing my glasses so quickly even w/ so many other customers in the store during my visit! Waited like 5 min, and fixed in 2 minutes: so impressed by her skills
- LCLombardi codyNov 5, 20255.0Alexus was amazing i’m grateful she took such good care of me
- BFBobby FrugoliNov 5, 20255.0Alexis did great in helping me find a solution to my problem. She was great and quick. I’d recommend going to Mack Eye care. They care about their patients
- CZCesar ZamoraOct 24, 20255.0Dr. Mack did a fantastic job. She is very knowledgeable and a class act. Nikki helped me order my lenses also is very knowledgeable. They both made me feel like I was being taken care of. Thank you Dr. Mack and Nikki !
- JBJeff BivinsOct 23, 20255.0I walked in with my prescription and insurance info and within 45 minutes I had a new pair of prescription glasses and prescription sun glasses. Very friendly, efficient and professional associate. I was very happy.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters offer at this location?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also provide prescription wearable technology products.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
What are the operating hours for LensCrafters?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at this LensCrafters location?
You can schedule your eye exam online via LensCrafters' official scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=3209&storeId=10851
What brands of eyewear are available at LensCrafters in Jacksonville?
This LensCrafters location carries a wide range of designer brands including Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for your convenience.
What payment methods does LensCrafters accept?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
How accessible is this LensCrafters location for people with disabilities?
This LensCrafters location has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby you can visit Paul Mitchell The School Jacksonville for beauty education, various mobile phone stores like Cricket Wireless and Tech Genies, and popular dining spots such as Mason's Famous Lobster Rolls and Shake Shack. These locations provide convenient options for shopping, food, and services around St Johns Town Center.
Are there entertainment or shopping options near LensCrafters that customers might enjoy?
Yes, near LensCrafters at St Johns Town Center, you can explore GameStop for video games and electronics, visit Men’s Wearhouse for designer clothing, enjoy sweets at Kilwin’s candy store, or relax at Polish - The Nail Bar and Blo Blow Dry Bar for beauty services.
How can nearby transit or local businesses assist customers visiting LensCrafters?
Customers can use nearby stores such as Tech Genies and Cricket Wireless as reference points or to purchase mobile accessories before or after their visit. These amenities make the shopping experience at St Johns Town Center convenient and accessible for LensCrafters customers.