LensCrafters

Reviews

• MS

  Mickey Schulman

  3 days ago
  1.0
  I am writing to formally share concerns regarding the consistently poor customer service experienced at your location. Our family has been loyal customers to Lenscrafters for the past couple of years, but my recent interactions have been deeply upsetting. During one of our most recent visits a few days ago, I brought in a pair of glasses I had purchased. The rude staff members I am fortunately had to interact with wrote on my glasses with ink that I have been unable to remove, and he was dismissive and rude throughout the entire interaction. This is unfortunately consistent with the overall atmosphere of the office. The optometrist and the other male staff member frequently appear unfriendly and treat customers as if assisting them is a burden. I always strive to treat others with respect, but the hostile and unprofessional attitude from these individuals makes visiting your office a source of anxiety. While there was a very kind woman working there about a year ago, the current staff's behavior is making it very difficult for me to continue supporting your business. I hope you will take this feedback into consideration to improve the experience for your customers
• JA

  Janae Alexis

  Feb 8, 2026
  5.0
  I’ve had nothing but positive experiences here. The entire staff is friendly, sweet, and very professional. Even on busy days, they remain patient and considerate.
• AP

  Ashley Pannell

  Jan 28, 2026
  5.0
  This was one of the best eye appointment experiences I’ve had. I get extremely anxious going to these appointments, and the staff at LensCrafters were so friendly, patient, and helpful. They made sure I understood everything and truly cared about my comfort. Thank you so so much Kiara , Scarlet , & Nicole!!! Their kindness made a huge difference, and I left feeling relieved and taken care of. Highly recommend!
• KI

  Katie Iannarelli

  Jan 24, 2026
  5.0
  First time getting glasses, Jacques was amazing. He helped us through the whole process and was super informative, highly recommend going here!
• MO

  Mike O

  Dec 27, 2025
  5.0
  Excellent experience which deserves recognition. I don’t normally give reviews because It’s not often that I encounter good customer service. Therefore it’s not often I have anything good to say. Thank you for a positive experience.

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