LensCrafters

4.7
220 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4154 Third Street South, Jacksonville Beach, FL
32250-6024, United States

Hours

Reviews

4.7
220 reviews
5 stars
200
4 stars
1
3 stars
0
2 stars
3
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist with eyewear needs.

Quality of Service

Many reviews highlighted the quick turnaround for glasses and repairs, with several customers expressing satisfaction with the efficiency and quality of service.

Product Selection

The business received positive feedback regarding the wide variety of eyewear options available, including frames and lenses.

Professionalism

Customers noted the professionalism of the staff, particularly in handling insurance and providing detailed explanations of products and services.

Negative Experience

A few customers reported issues with the LensCrafters guarantee and dissatisfaction with the exchange process, indicating some inconsistency in customer experience.
  • MR
    Maria Rinoza
    Jan 6, 2026
    5.0
    I highly recommend this branch Staff were knowledgeable and Alice was extremely helpful in helping me with the frames and insurance information.
  • DB
    Dominique Brisson
    Dec 20, 2025
    5.0
    Wonderful experience
  • RT
    Rick Throckmorton
    Dec 6, 2025
    1.0
    Less than six months ago I dropped off my favorite frames for new lenses. A week or so later I picked them up and they were fine for a few months; four to six. After that time the right lens cracked from the screw post to the center of the lens. Two eye doctors told me that the lens was installed incorrectly and screwed in too tight. Now I am out over $500 and need new lenses again. I am a vey unhappy customer!
  • RR
    Ray
    Nov 30, 2025
    5.0
    LensCrafters at Jax Beach is the leader for all of your eye care needs. You have the choice between many top brand sunglasses manufacturers along with the industry’s top designer frames. I’ve been a Rx patient of theirs for 19 years going back to the previous location north of Sand Castle Plaza. The selection of eyewear here is world class, the customer service is unmatched, and the doctors have the best tools to help you find the perfect set of specs. Stop in and have a look. Your eyes will be happy you did.
  • LC
    Leslie Chafin
    Nov 20, 2025
    5.0
    We started coming here for our young daughter with special needs after a negative experience elsewhere and were so so impressed with their customer service, above and beyond conscientiousness and helpfulness, and their quick turnaround for the many incidents we have experienced with our daughter’s glasses. Bouchra, Rosemarie, and Beatrice are all incredibly positive, helpful, kind, and efficient. I can’t count the number of times they have fixed a lost screw from the frame, replaced frames on the spot if they had them in stock, adjusted her frames so they wouldn’t fall down her nose (after lots of wear and tear!), placed orders super fast, and have done it all with so much grace. Steve is absolutely incredible. With each prescription change, he gently, creatively and accurately makes sure her pupils are in the middle of the lenses (very difficult to do with an ever-moving and sensitive little girl :)), and his knowledge and experience has been so helpful to us. They all genuinely care about our daughter and ask us about her all the time. One of the biggest reasons we love this place besides the amazing people, is the quick turnaround. When they submit our daughter’s glasses order (we have a protection plan and utilize it heavily!), we often get them back within 5 days and have had no issues with how the lenses were cut (a common issue we used to experience), and they are always perfect. I don’t often review places but felt compelled to share!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.