Planet Fitness

Reviews

• DW

  Dana Wise

  4 days ago
  5.0
  I love this gym.
• RR

  Roger

  Oct 14, 2025
  5.0
  Visiting from Missouri. Great hospitality and a welcoming atmosphere. Thank you!
• BS

  Brailey Stokes

  Oct 3, 2025
  1.0
  Worst customer service I have received. ABC Club service number was a waste of time as they said they could not help me it had to be my home club. Even though my Inverness home club is useless as well and they were very rude.
• EK

  Emily Kelly

  Sep 19, 2025
  1.0
  I have been going to planet fitness in Inverness for over 4 years. I have always worked out super early in the morning, but with the female night staff & general setting I have always felt safe going there & going at 4 am has been a routine of mine for 3 years now. About 2 months ago a new overnight janitor began working there, he made me uncomfortable immediately. He consistently stared at me & at one point approached me, corrected my form & then hit on me. I told someone I knew who worked at the gym to let them know this had happened & it was weird. About 3 days later, I wake up to see he found/had added my social media & liked old pictures of me. I reported this as well. The following visit I made to the gym the janitor made comments about me “needing to smile” & how “i wasn’t as smiley as normal”, he also described when i dry scoop my pre workout. This conversation in particular really made me uncomfortable, maybe more his cadence or how I could infer from the comments that he had been watching me in the gym, I decided to officially report this. The manager let me know he was submitting this to HR and had requested to terminate this individual, he let me know he would be in the gym & I would have the opportunity to speak to him about it. I went to the gym on two occasions to speak with said manager in the week, as he told me he would be there in the morning, both times I had moments where I caught the individual staring at me & would stop when I shook my head at him. It’s now a week later & I still have not heard any update. I feel at this point, let down. Somewhere I’ve loyally been a customer to for years and they couldn’t follow up with me about the incident that I only reported because I felt unsafe. The least this establishment could have done is given me the heads up this was their decision so I could make an educated decision myself to not come in at those times or find a new gym. Fast forward to this morning, I reach out as I had not heard anything - I was met by being dismissed. Told that this was “handled internally and he would be continuing employment” I told him he was continuing to stare are me & he dismissed that as well asking if anything had actually happened. I want to be clear, I am not asking for this individual to be fired or trying to get him in trouble. I am not speaking out because I want to be mean to this person, I am doing this because I am genuinely scared and asked for this company to make efforts to protect me. I don’t believe he needed to be terminated, actually I was scared that may make the situation worse, anger/enrage him & put me in actual danger as he would have access to private personal information in their databases. I felt this could have been handled with slight scheduling accommodations, communication & transparency. I received a call from the regional manager who apologized that I had not received an updates but they would not be doing anything further about this incident, that they spoke to him & it was my choice. I asked about moving the individuals schedule around or other options which was declined. I have moved forward with terminating my membership but I wanted to note because there are a lot of women going at the time I do, when it’s dark outside & trust to be safe there. I want them to know this happened as I was not protected by this company.
• RM

  Ron Millward

  Sep 17, 2025
  3.0
  This Planet Fitness gets the job done for me, I want more but it checks the boxes. The gym is fairly clean and has most of what you need for a solid workout. That said, I really wish they had heavier free weights and maybe even a dedicated deadlift/ functional barbell station—something that allows for more functional strength training with weight that’s not as controlled like a smith machine. Another point: I live further away, so I rely on showering there. The showers work, but I hate walking out smelling like a public pool. Some better filtration would go a long way for the health and safety of guests since the water is clearly heavy on chemicals. I know that probably won’t change anytime soon, but as they say—closed mouths don’t get fed. The water filter stays on orange or red it’s rarely a new filter.

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