Baptist Health Homestead Hospital

Reviews

• BJ

  Brendan Joiner

  Apr 2, 2026
  5.0
  We cannot express enough gratitude for Dr. Tracey, Senior RN Frankie, and the entire team who helped deliver our baby Selah on March 26. What began as a routine labor quickly turned into a life-threatening emergency. My wife, Geovanna, was resting under an epidural and Pitocin when the nursing staff noticed an unusual reading on her charts. Within moments, they rushed in and discovered a blood clot and significant bleeding. What followed was nothing short of extraordinary. Like a highly trained, coordinated team, they immediately assessed the situation and identified a placental abruption. When our baby’s heart rate dropped, they acted without hesitation—mobilizing quickly to perform an emergency C-section. From the moment they identified the issue to getting our baby safely delivered, everything happened within about 20 minutes. Their speed, precision, and calm under pressure saved both my wife’s life and our baby’s life. What makes this even more remarkable is that this team had already been handling multiple emergencies on the OB floor in the days leading up to ours. Yet, they showed up with focus, urgency, and compassion as if we were their only priority. Dr. Tracey, Senior RN Frankie, and their entire team are truly the best of the best. Their professionalism, teamwork, and dedication deserve the highest recognition. We will never forget what they did for our family.
• SM

  Sandra McCullers

  Mar 30, 2026
  5.0
  From check-in to finish... 5 stars. I was greeted with a smile at check-in. When called inside Radiology, Cristina gave me a pleasant greeting. She explained the procedures beforehand and talked me through as to what was going to be done at that moment during the procedure. Professionalism all the was from beginning to end. Although the procedure wasn't pleasurable, it was a pleasure to receive great service!!.
• JP

  Jose Pampillo

  Mar 28, 2026
  1.0
  Me cobraron 250 dólares que era el Down para poder verme y ahora me mandan una factura de 840 dólares y solo lo que hicieron fue hacerme una placa de un dedo. Ni siquiera me atendieron en una habitación. Me dejaron en el lobby casi 4 horas esperando no sé qué y no medicinas me dieron para el dolor de machucón de dedo. Ahh eso si le están cobrando a mi seguro 2023.43 dólares 😳 tampoco se porque. Este país está muy mal si no pone las cosas en su lugar.
• SM

  Stacy M

  Mar 12, 2026
  1.0
  My partner went here multiples times in the last month, and was admitted twice. They diagnosed him with all these things, won’t get into it but then he had to come back for things that seemed really concerning to me and him. Now don’t get me wrong there was some very nice people but half of the time they weren’t. They were rude, and it seemed like nobody actually cared. This was just a job for them and they’re just there doing that. He came in with concerning problems and left 5 days later with still no actual reason for any of those problems and he’s still not better. They don’t communicate at all, even when you ask them questions they don’t know anything. You never see the same person twice. There was a doctors name in his board and we only saw that doctor when he was discharged. Doctors walked around in heels and dresses??? Why? The last night he was there they stuck him with a needle in his hand that hurt him profusely. Asked to get it taken out, got told no by multiple people and then they didn’t even use it??? We had to ask what results were for tests bc again nobody communicated with us nor each other. Everybody who walked in had no idea what was going on. Day of discharge we asked why Is this and that happening and they’re just like “it’s probably because of this. Probably because of that” so you kept him there for 5 days, didn’t let him eat for 4, ran all these tests, and want to bill me an arm and leg for what?? You didn’t help him feel better, he’s still having the same exact issues and you can’t even tell us why? And you weren’t going to even give us your dumb answer unless we had asked. Maybe this is just how hospitals run their business, with no care at all, but I’ve sworn off of here.
• ED

  Eglis disotuar

  Mar 4, 2026
  5.0
  concern regarding the care my mother received in the Emergency department by Dr. Beena Wycliffe At the time of discharge, my mother was still experiencing a pain level of 9 out of 10. It is extremely concerning that she was sent home in severe pain without adequate relief or a clear plan to properly manage it. During the visit, I attempted to speak with the attending physician to advocate for my mother. However, the doctor unformed my daughter that she “did not have time for this.” Additionally, she stated that the hospital does not treat patients based on what family members want and that my mother’s medical history was not important because she was only treating her neck at that time. I found these statements dismissive and unprofessional. I informed the nurse that my mother had already taken Tramadol at home without relief. I questioned why the same or similar medication would be expected to help in the hospital setting when it had already failed to control her pain. Despite this, her pain remained uncontrolled. At one point, my mother was finally able to adjust herself into a semi-comfortable position on the stretcher. Shortly afterward, the physician passed by and manually adjusted the stretcher. The stretcher became stuck during this adjustment, which immediately caused my mother’s pain to become unbearable again. This incident significantly worsened her discomfort. The physician repeatedly instructed my mother to move her neck. However, it is unreasonable to expect significant movement when a patient is experiencing severe, uncontrolled pain. When we were informed she was being discharged, we were told that no medication would be sent home. It was only after I spoke with Patient Advocacy and expressed that my mother was still in severe pain that a prescription for Flexeril 10 mg was provided. The physician stated she could not prescribe anything further due to “safety issues.” While I understand that prescribing guidelines and safety protocols must be followed, it is not acceptable for a patient to be discharged from the Emergency Department with a pain level of 9 out of 10 and without adequate compassion, reassessment, or effective pain control. Beyond the issue of medication, what was most troubling was the lack of empathy, communication, and consideration of her medical history. Patients and families deserve to feel heard, respected, and taken seriously—especially when they are in distress. I am requesting a formal review of this encounter, including: - Evaluation of pain management decisions - Review of communication and professionalism - Confirmation that my mother’s medical history was properly considered - Review of the stretcher incident and its impact on her pain - Clarification of the hospital’s policies regarding discharge with severe pain…………. After submitting my initial concern, Dr. Wycliff personally contacted me to apologize for her behavior during the visit. She also took the time to discuss my mother’s condition, prescribed additional medication for the month, and arranged appropriate follow-up regarding my mother’s progress. I truly appreciate the prompt response and willingness to address the situation. As healthcare professionals and family members, we are all human, and sometimes the stress and constant exposure to illness and pain in the medical field can make interactions feel rushed or less compassionate than intended. I am grateful that the concern was taken seriously and that the doctor followed up to ensure my mother’s care would continue appropriately. And the hospital prompt response