Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
165 reviews
5 stars
141
4 stars
6
3 stars1
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service provided by staff, particularly highlighting individuals like Carlos, Millie, and Lisa.
Quality Issues
Several reviews expressed dissatisfaction with the quality of glasses and lenses, citing problems such as frames breaking easily and lenses scratching despite paying for protective features.
Mixed Experiences
While many customers had positive experiences, some reported negative interactions with staff, particularly regarding communication and handling of orders.
Efficiency
Customers appreciated the fast service and minimal wait times during their visits, although some experienced delays with their orders.
- CGCuky Gonzalez2 days ago5.0Amazing place!! Highly recommend 👌
- FGFranko GonzierrezDec 2, 20255.0After being a long-time customer at American Best and Visionworks, I decided to try LensCrafters at Westland Mall in Hialeah. The experience was remarkable. It was as if I had upgraded to first class. The exceptional customer service provided by Mr. Carlos was truly impressive. I contacted the store for information, and after a brief conversation, I felt confident that he would take care of me. His communication was precise and professional. At the store, Mr. Carlos was incredibly friendly, welcoming, professional, and highly knowledgeable about the products and processes. The doctor was also exceptional, displaying a professional demeanor and providing an eye exam that was unlike any I had experienced before. My contact fitting met and exceeded my expectations. Mr. Carlos, I would like to express my sincere gratitude for your outstanding customer service. I am delighted that I decided to change my optical provider. Your attention to detail and personalized approach made me feel like a valued customer. The overall service and experience were truly remarkable.
- TGTyloria GreenSep 12, 20255.0Great first time experience, everything was amazing. Great customer service also very helpful and friendly. The doctor was also very nice and helpful.
- CNCeyleen NavarroSep 8, 20252.0I always get my exams and prescription glasses from visionworks. My VSP ended so I gave this place a chance. The eye exams have gotten more computerized since I last had my vision checked but they still charge you top dollar for a quarter of the time it took before. Second, when I got my frames, besides the fact that they were expensive, they were also overpriced. They’re absolute garbage. The legs were already wobbling after 2 weeks of use. And if my toddler gets a hold of them, they turn into play-doh. The prescription lenses son una porqueria!!! Paid extra for scratch and dirt resistant and got scratched from idek what and are an oil and dust magnet. Literally wipe them clean and 1 hour later have to wipe them again. Absolutely horrified with the quality of these “crafters”. The reason I had not checked my vision in such a long time is because my glasses from visionworks were perfect and prescription lasted me a long time. I’m going back to visionworks and throwing away whatever prescription they gave me. Garbage.
- OMOvidio MarchanteSep 7, 20251.0Well just to let the everyone that I really had a very bad experience at this place they gave me different frames i had to wait another 2 weeks to get the right frame the worst eye exams i can't see good the service really bad never again it's was a waste of money and time.
Frequently Asked Questions About LensCrafters Optique at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters Optique at Macy's offer?
LensCrafters Optique at Macy's offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters Optique at Macy's?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tory Burch, and more at LensCrafters Optique at Macy's.
Do you accept vision insurance plans at LensCrafters Optique at Macy's?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others. All prescriptions are welcome.
What are the store hours for LensCrafters Optique at Macy's?
LensCrafters Optique at Macy's is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 8:00 PM.
Can I schedule an eye exam appointment online for LensCrafters Optique at Macy's?
Yes, you can schedule an eye exam appointment online through their scheduling link provided on LensCrafters' website.
Does LensCrafters Optique at Macy's offer in-store pickup?
Yes, in-store pickup is available at LensCrafters Optique at Macy's for certain products.
What payment options are accepted at LensCrafters Optique at Macy's?
They accept American Express, Apple Pay, Android Pay, cash, check, Discover, MasterCard, and Visa.
Are there any nearby places to visit before or after an appointment at LensCrafters Optique at Macy's?
Yes, nearby places include Macy's for shopping, Starbucks for coffee, and El Patio Live Restaurante for Caribbean cuisine, which you can enjoy before or after your visit.
Where can I get additional beauty and fashion services near LensCrafters Optique at Macy's?
You can visit nearby locations like Benefit Cosmetics BrowBar Beauty Counter, CHANEL Fragrance & Beaute at MACY'S, or Exquisite Hair Salon for beauty and fashion services.
Are there nearby eyewear and optician stores to LensCrafters Optique at Macy's?
Yes, Sunglass Hut at Macy's offers sunglasses, and AP Eyewear also provides eyewear and optician services nearby.