For Eyes

Reviews

• EB

  Esther Barrios

  3 days ago
  5.0
  Lily fue muy atenta y muy servicial y yo quede muy satisfecha con los espejuelos que me vendio
• MP

  Miladys Perez

  Dec 28, 2025
  5.0
  No stores were open today and I really needed glasses as soon as possible. Your employee Monica was truly heaven-sent!! She was so kind, professional, and helped me incredibly fast it honestly made my whole day. Thank you so much!!!
• JG

  Jose Victor Gallego

  Dec 19, 2025
  1.0
  Hoy tenia mi appointment en Alton Rd, solompor llegar unos minutos tarde me cancelaron la cita despues de esperar por mas de una semana. La.atencion al cliente pesima, parece no desean trabajar ni tener clientes pues el lugar estaba totalmente vacio, solo empleados. No lo recomiendo. Senti como si estuvieran castigando por llegar tarde.
• CG

  Carlos G

  Dec 19, 2025
  5.0
  Fui atendido por Maidelin con mucho profesionalismo,mucha paciencia y amabilidad!Sali complacido con sus sugerencias!Una atencion brilliante llena de amor y compasion.Deseo resaltar que todo el equipo de trabajo de esta optica es excepcional por eso siempre voy alli desde hace anos.Gracias a todo el equipo!Bendiciones y Feliz 2026!Recomendado 100%!
• JR

  Jose Rondon

  Dec 17, 2025
  1.0
  Stanton Optical does an excellent job attracting customers. The in-store staff is friendly, attentive, and very effective during the sales process. The initial service builds trust and feels professional from the beginning. That is precisely why the disappointment afterward was so significant. More than a year and a half ago, I made an investment close to $1,000 for two pairs of glasses with progressive lenses, transitions, and UV protection, including a two-year warranty on the lenses. Over time, both pairs developed clear physical defects in the lenses (internal separation or bubble-like distortions), which are clearly attributable to materials or manufacturing processes. From that point on, the experience changed completely. The warranty was initially denied, the focus was repeatedly shifted to the frames (when my complaint was never about the frames), and eventually the warranty was conditioned on paying 20% of the value, approximately $140–$145 per pair, despite there being no misuse on my part. Because there were two pairs, accepting this condition would have meant nearly $300 out of pocket and several days without glasses. As a result, I was forced to authorize the correction of only one pair so I would not be left without functional vision. This was not a choice—it was a necessity. What was most disappointing was not the money, but the complete lack of empathy. After more than a year and a half, no new eye exam was offered, nor any gesture of courtesy in response to a clear manufacturing defect. Everything was handled as a billing procedure, with no real concern for customer well-being or for protecting vision at 100%. The contrast is clear: excellent service to make the sale, but very poor support when the customer needs backing. Glasses are not a luxury; they are essential to quality of life. I hope this experience encourages the company to seriously review its warranty and post-sale service practices.

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