LensCrafters

Reviews

• CA

  Carl Acevedo

  Mar 29, 2026
  5.0
  My review is based on the customer service and not on the eye glasses as they have just been ordered. Entering the store I looked for the usual optician I use and she was busy so another optician named Ana offered assistance. The store was very busy and the phone was very busy. It soon became apparent that Ana was the only one answering the phone which initially bothered me then I saw how efficdiently and politely she handled each call without neglecting me. I am an old time bi-focal wearer considering progressives. Ana explained my options and the differences. She did not hard sell me even though I had questions. I am not an easy customer but this did not bother her which I greatly appreciated. It has been quite a while since any store employee made me feel confident I had made the right choice of store. Ana as my optician was pure luck. Today, Ana was my good luck. She should be consided a very valuable Lenscrafter's employee. Lenscrafters South Cleveland Ave, Fort Myers Fl Store 794
• MR

  matthew rudy

  Mar 28, 2026
  5.0
  The exam was thorough and the doctor answered all of my questions. I didn't feel rushed at all. Very pleasant experience overall.
• PE

  Patty Edwards

  Mar 22, 2026
  4.0
  After 3 weeks I called them to see if my glasses were ready and they were. I wonder if they were gonna tell me.
• DA

  Deborah Ashby

  Mar 17, 2026
  5.0
  I go to this LensCrafters every year because my Opthamologist is here. I always have a great experience. Andrea was amazing. I found a new pair of frames and we ordered my lenses and it is always a very smooth experience. Thank you
• SW

  Sasha Wright

  Mar 4, 2026
  1.0
  I came into LensCrafters today with a pair of designer glasses, expecting professional service, and unfortunately that was not my experience. From the moment I walked in, I felt unwelcome and treated differently. A gentleman initially tried to assist me and was polite, but another female employee quickly inserted herself into the interaction and completely shifted the tone. Her attitude was dismissive and unpleasant, and she came across very rude. The energy felt off and uncomfortable, and I can’t ignore that it gave me a subtle discriminatory vibe. I came in simply asking for help with my own designer frames. There was no reason for the attitude or the lack of professionalism. Customer service should be respectful and welcoming to everyone. I hope management addresses this, because no one should feel judged or mistreated when they walk into a store.

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